Account Manager (Merchant Development Executive) Job Vacancy in Groupon Sydney NSW – Updated today

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Full Details :
Company Name : Groupon
Location : Sydney NSW
Position :

Job Description : At Groupon we are continuing to grow our on-demand marketplace, matching consumers with merchants just about anywhere, anytime. Local Heart. Global Impact.
Our Merchant Development team focuses on building relationships with existing Groupon merchants around Australia. We spend our days learning about what makes small-business tick and how to maximise relationships with merchants to ensure continued growth of these accounts. We might look like an ordinary ecommerce app, but under the surface we’re using the latest technology to build products that help small businesses thrive in ways they couldn’t have dreamed of before.
We now have an exciting opportunity for an Account Manager to join our Sydney Team, focusing on full cycle management of merchant accounts. Whether you’re optimising a live deal for a business that we’ve worked with for years, or negotiating to bring a merchant back on our platform, you’ll be the point of contact for our existing merchants at Groupon. Starting day one, you will receive hands-on sales training and learn the core skills needed to be successful. You’ll learn about customer relationship building, Groupon’s sales process, sales strategy, sales psychology, growing partnerships, and scaling businesses we have on our site – both big and small.
This role is pivotal in supporting all of our merchants and business partners throughout the life of their campaign, and providing ongoing support on a day to day basis.
We’re a “best of both worlds” kind of company. We’re big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We’re curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?
You’ll spend time on the following:
You will be empowered to nurture and grow our existing merchant relationships. This includes re-engaging former merchants through cold calling to retain, consult, and close local deals
Partner with a portfolio of merchants post sales, to grow their business and deliver on their specific needs
Own full lifecycle management of the deal campaign from deal prep, support, growth and sales cycle to re-features on our website
Building and generating relationships with existing Groupon merchants through impeccable customer service and independent research to expand the range of offers for our subscribers
Collect feedback from the merchant post feature, collate and share to further improve the merchant experience
Act as brand ambassador at all times, ensuring that Groupon clients have a positive experience
A little about you:
Prior phone or client-facing account management experience (advertising, media, online marketing; ecommerce or hospitality sales highly desirable)
Demonstrated experience in a fast paced, target driven sales environment with evidence of consistent and current success
Strong negotiation and decision-making skills, customer-focused instincts and sound judgment
You’re adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on
Comfortable in a competitive environment, with evidence of personal ambition to improve
What’s in it for you?
Competitive remuneration package on offer
Autonomous ‘smart office’ work culture
Birthday Leave to enjoy your day in style
Company wide Wellbeing Days to focus on you
Give back with Volunteering Days
Groupon Bucks & Staff Discount to spend up big and support our merchants
Recognition awards and celebration any chance we get
Social Club and team events (even virtually!)
Paid parental leave if you are thinking of growing your tribe
Interested? We’d love to hear from you!
This position will be for a duration of 12 month fixed term contract.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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