CRM Product Owner Job Vacancy in SINGAPORE LIFE LTD. Shenton Way – Updated today

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Company Name : SINGAPORE LIFE LTD.
Location : Shenton Way
Position :

Job Description : 6 years exp
Roles & Responsibilities
Singlife with Aviva is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife with Aviva provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with Financial Advisor channels and bancassurance, Singlife with Aviva offers investment solutions through its dollarDEX and Navigator platforms.
The mobile-first Singlife Account – with a Singlife Debit Card – allows customers to save, spend, earn and be insured all in one app. Singlife with Aviva was formed by the merger of Aviva Singapore and Singlife. First announced in September 2020 and valued at S$3.2 billion, it was the largest insurance deal in Singapore at the time and created one of the largest homegrown financial services companies in the republic.
The CRM Product Owner will be the main point of contact for business users, drives the CRM vision and roadmap that includes managing the Salesforce budget and license management. Lead the change/issue prioritisation through good understanding of the business problem statements, design Salesforce solutions (Services/Sales Journey) with users.

Program manage to ensure successful implementation with the help of IT team. (including Intermediaries and different businesses)
This role requires close collaboration with business stakeholders, Product Owners, IT, Architects, Team Lead, Martech or Development team to drive CRM solution closely aligned to the Company’s strategy
Product Owner is required to derive business requirements and drive implementation.
Engage with business stakeholders to gather/analyse requirements and map them to solutions that leverage salesforce functionality.
Proactively identify and propose innovative solutions to challenging problems in order to create scalable implementations and achieve results
Drive workshops to gather technical requirements and development backlog
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs.
Lead one or more project teams to deliver solutions for the Salesforce.com platform to meet business requirements and realize business value.
Assess, advocate for and approve external technologies, such as Salesforce AppExchange packages, for their suitability
Provide standardized status reports, track/manage financials, manage risks and issues, communicating across the leadership team, and escalating where necessary.
Working collaboratively with the technical and development team in writing articulate technical specs
Good understanding of Financial Services (life, general and health insurance, investment, savings) products, services, customer behaviour and end to end customer journeys

Requirements
Able to articulate and clearly communicate complex problems and solutions in a simple, visual and impactful manner.
Preferably minimum 8 to 10 years of experience blend of business and technical solution experience in solutioning and leading large Salesforce cloud implementation programs.
Knowledge of software development fundamentals such as: data structures, object-oriented programming, relational database design, and design patterns
Working collaboratively with the Technical Lead and development team in writing articulate technical specs
Proven ability to build, manage and foster a team-orientated environment.
Excellent communication (written and oral), storytelling, presentation and interpersonal skills.
Preferably able to understand distribution and ops processes will be a plus.
Able to understand of Financial Services (life, general and health insurance, investment, savings).
Proven experience in Salesforce implementation and well versed in project management. Customer obsessed individual with understanding of end to end customer journey, business requirements.
Change agent who can think out of the box and demonstrate great teamwork with tech and operation teams in delivering best solution to deliver business objectives
Keen digital mindset with strong data driven decision making
Fast learner and able to handle tight deadlines with a growth mindset
Strong interpersonal skills and able to influence, prioritize and gain commitment
Bachelor’s degree in business administration, technology, or related disciplines.
Aviva Ltd is a Tier 1 insurer with over SGD 5 billion of assets under management covering 1.4 million customers. The Company is a fully owned subsidiary of Aviva plc, a global leader and UK’s largest insurer. Serving the Singapore market since 1855, the acquisition of the Insurance Corporation of Singapore in 2001 further strengthened the Company’s presence in Singapore and in 2002, we were branded as Aviva. The Singapore Insurance landscape is highly regulated and concentrated. Aviva Ltd is one of the five Composite Insurers and a leading provider of retirement, investments, insurance and health solutions in Singapore. Our purpose is to free people from fear of uncertainty. The Company is a provider of Medisave-approved Integrated Shield plans as well as an appointed insurer for the national ElderShield scheme. We continuously find innovative ways to enhance our products, ensuring that they remain relevant to our customers’ needs. Being the pioneer general insurer in Singapore to offer motor, travel and home insurance solely via the internet (aviva.com.sg), we offer simplicity, convenience and cost savings to our customers. Aviva is one of the largest providers of employee benefits and healthcare, including protecting Singapore Armed Forces (SAF) servicemen since 1983 as well the appointed insurer for the Ministry of Home Affairs (MHA). Aviva’s wholly owned subsidiaries include Navigator, one of the preferred investment platforms in Singapore and Aviva Financial Advisers (AFA), a financial advisory firm launched in 2016. AFA has been set-up to provide customers, solutions from multiple product providers in the areas of life health, general insurance and investment products. The Company has a robust governance structure covering Board, Audit, Risk, and Asset & Liabilities Committees.

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