Customer Success Operations Analyst Job Vacancy in Adenza Mumbai, Maharashtra – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Adenza
Location : Mumbai, Maharashtra
Position :

Job Description : Division Overview
Customer Success is an integral part of Adenza’s growth and success. This division’s mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview
Adenza is seeking a talented Customer Success Operations (CSMOps) Analyst, to join Adenza’s CSM team that is an essential part of the company, with a focus on building and maintaining customer relationships and revenue generation. This role will be is split around providing the best processes, tools, and training to empower the customer-facing team and improve their efficiency; and, help our customers adopt and accelerate their usage of our Capital Markets and Regulatory Solutions, through digital touch point, resulting in customer satisfaction, retention, an growth.
Responsibilities
Building and standardizing scalable processes and best practices, both for the CSM team and in association with various parts of the organization (Customer Support, Sales, Marketing)
Assisting with documenting these processes and best practices, delivering training around them, and driving adherence to them
Defining and producing KPIs, executive reporting, and dashboard creation
Administration of third-party portals (creating user profiles, troubleshooting, liaising with service providers, etc.)
Maintaining and enriching Customer Success tools and platforms with the most up-to-date data
Identifying new tools to increase efficiency and automation
Building a dedicated feedback loop to ensure knowledge flow across the organization
Coordinating CSM event planning (webinars, customer events) and communication efforts
Tracking and helping drive completion of key CSM deliverables and initiatives
Utilize key metrics (opportunity, invoices, tickets) and other data (CSAT, Survey, engagement level) to direct customer journey mappings to effectively track and monitor customers success with the Adenza solutions
Use digital communication tools provided by Adenza (emails, survey, webinars…) to maintain or elevate the customer level of engagements
Identify the risk of churn based on key indicators (low level of engagement, low number of tickets, no growth…)
Co-ordinate the services and efforts of the Adenza organization and partners with the client, to align with client strategy, address burning issues and mitigate risks
Work closely with CSM Regional Leads, Sales, and Customer Delivery, to proactively manage the relationship with the client
Skills and Requirements
3+ years of experience in Customer Success in a Tech Touch engagement model
Experienced in using Customer Success stacks (i.e., Gainsight, Planhat, ChurnZero, Salesforce, or other)
Must be highly detail-oriented and accurate, with an analytic mindset
Excellent interpersonal skills, with the ability to work across business groups
Demonstrate experience in working with a huge amount of data to identify opportunities and risk
A responsible individual able to work autonomously and proactively
Strong written communication skills
Educated to degree level (or equivalent)
Willingness and ability to engage with global contacts (Internal and External)
Strong business acumen, judgment, creativity, and problem-solving skills
Able to thrive in a dynamic, fast-paced, ever-changing working environment with an emphasis on delivering solutions to meet our aggressive deadlines
Have a knack for spotting issues or potential pitfalls and flagging them early.
Ambitious, motivated to do the right thing
High integrity
More about us
Our office
Adenza Mumbai is located on the 2nd floor of the Ackruti Center Point building. We’re very close to Chhatrapati Shivaji Maharaj International Airport, and Five Star hotels. We have excellent transport links nearby, including Andheri Metro and railway station. Many restaurants are just opposite our building. We have two large offices with a modern cafeteria with a coffee vending machine, coffee/tea/snacks are always available games as well. Two boxes of fresh fruit are delivered once a week.

Why Apply
Adenza’s mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
#LI-PS1
About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.

With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.

Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.

Register Your Interest

Department
Customer Success Management
Employment Type
Permanent – Full Time
Location
Mumbai, India

This post is listed Under  Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company