Customer Support Executive Job Vacancy in ORDERYOYO Manchester – Updated today

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Full Details :
Company Name : ORDERYOYO
Location : Manchester
Position :

Job Description : Customer Support Agent – Manchester
We are looking for a friendly & organised individual to join our Customer Support Team in Manchester. Our Support Team is essential for us to provide the best service to our Restaurant Partners helping them succeed. We are looking for dedicated and passionate people who take pride in going the extra mile to deliver outstanding service to our customer base.
We are growing rapidly and have ambitious plans over the next few years, so we need superstars to help us achieve that!
What we do at OrderYOYO
We are transforming the way people order food by providing restaurants with personalised branded mobile apps, websites and personalised marketing. We are ensuring that small to medium-sized restaurants and chains are not subjected to lofty commissions and giving the restaurant the ownership of their success, whilst helping move their business online!
Who we are at OrderYOYO
Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business. Our values (Passion, Action, Compassion, One team) are what makes us who we are and will be embedded in your day-to-day no matter what area of the business you work in.
Requirements
The Job:
Your day will focus on helping and assisting our restaurant partners: Talking to our customers, resolving their queries and assisting with admin-based tasks- You will be doing this by phone, email and social media channels.
Helping our restaurant partners by handling client engagement via calls, emails and chat messages responding to and assisting with their queries.
Working on Admin tasks based on our restaurant partners such as menu changes, finance requests, discussing vacation days with Restaurant Partners directly, creating Facebook posts/advertisements, app/website troubleshooting & assisting with wider internal teams needs.
Responding to RP email requests such as updating deliveries area’s/charges, uploading new photos for Restaurant Partners, reviewing any cancelled orders, discussing future promotions.
Building rapport & providing exceptional service at all times to our partners.
Solving any problems and striving for first-time resolution.

Working Hours:
Our Customer Support team is available 11 am-11 pm so being flexible is a must.

4 Weekly rota. A working week of 4 days on and 3 days off. Overtime is also available for those who want it.

What We Offer:
Genuine progression and career development opportunities.
A Social & Vibrant environment – We want you to enjoy being at work
Social Events, including 2 annual parties
Casual Dress
Team and Office Social & Charity Activities
£20,000 basic salary + bonus.

What We Are Looking For In You :
We need confident individuals that enjoy speaking to and helping people.
Motivated towards targets to achieve potential bonuses.
To be motivated to get results and solve problems.
We’re all about personality and energy – We love enthusiasm!
Previous customer service experience would be an advantage, but not essential – We will provide all the training and support.
Benefits
Bonus scheme.
Genuine Career Development.
Training plans and ongoing training sessions.
Team and Office Social & Charity Activities
2 Annual Parties. (UK & DK)
‘Casual Dress’

This post is listed Under  App Development
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