Inside Sales Engineer Job Vacancy in Uniphore Bengaluru, Karnataka – Updated today
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Company Name : Uniphore
Location : Bengaluru, Karnataka
Position :
Job Description : Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.
Team Charter and/or Mission: Our mission is to become trusted advisors for our clients and partners we work with, while advocating Uniphore’s conversational AI solutions. We will keep our client’s interests in the forefront while solving unique business problems harnessing the power of Uniphore’s products and solutions.
Key Responsibilities
• Own entire deployment cycle for demo application development and deployment on AWS.Work with cross-functional teams (Product, Engineering and ML team) to craft custom solutions Collaborate with internal and external team members, business analysts, etc. to support documentation of business, functional, and non-functional requirements for the solution (call flow documentation, integration document, etc.) Own the responsibility of installation, integration testing, user acceptance testing and production launch of Uniphore’s virtual assistant on IVR solution (PoCs and demo systems) Influence and contribute to Uniphore’s product roadmap. Understand customer needs and requirements from Uniphore Virtual Assistant solution
QualificationsSolid knowledge of contact center and speech technology solutions including contact center ACD platforms, cloud computing and customer engagement solutions including IVR, omni-channel engagement, and speech analytics powered by AI/ML.Ability to interact with customers to interpret requirementsBasic understanding of protocols/technologies like HTTP/1.1, gRPC, SOAP etc.Fluency in English (written and spoken)BE/MCA with tech background would be preferred.
Industry Experience Minimum 3 years of work experience overall and 2 years of experience in developing conversations virtual assistants. Must have hands-on experience on either of the IVR systems like Avaya, Cisco or Genesys etc. Must me able to independently create call flows within the IVR system using VXML and java script.Must have exposure to database administration/ SQL scripting. Must have exposure working on AWS environment Experience in developing Speech Enabled IVR Application or chat bot applications. Any software development experience would be a plus.
Programming / Scripting experience in PHP, Python, Java, one of the languages is preferableMust be able to independently front-face meetings/discussions with customers and make a difference
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com
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