Senior Lead – Data Analytics Job Vacancy in Fidelity Investments Bengaluru, Karnataka – Updated today

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Company Name : Fidelity Investments
Location : Bengaluru, Karnataka
Position :

Job Description : Job Description:
Job Title: Senior Lead – Data Analytics – CKSI Analytics Chapter, India
Are you passionate about generating insights that help teams develop great customer experiences and make strategic decisions that drive business performance? Come join a world-class analytics team and work in agile way to help teams uncover key insights to empower the creation of the best customer experiences in the Financial Services industry.
The Purpose of This Role
Digital Experience Platforms (DXP) product area aims to provide best-in-class digital experiences through digitization of client journeys across platforms (web/mobile), and modernization of infrastructure and technology. The content herein gives you a brief overview of the same.
As a Senior Lead in Digital Experience Platforms product area within the Digital Experience (DX) domain, you will employ your analytical expertise in a critical role working directly with business stakeholders on crossfunctional – product development, customer experience, marketing, and technology – teams to generate the insights needed to more deeply understand customers and to develop high-impact, efficient solutions and experiences.
You will work with stakeholder teams to generate insights employing multiple techniques: customer analytics (e.g., mine customer databases to understand customer audiences, uncover hidden patterns and inform targeting), cross-channel analytics (phone, web, branch), digital analytics, primary/secondary research, experimentation, and measurement of in-market tests.
In addition, as a member of the Analytics Chapter within Fidelity’s Customer Knowledge and Strategic Insights (CKSI) group, you will be part of the team responsible for maintaining / developing best-in-class analytical and research expertise, developing standards, and scaling self-serve data analytics, testing and experimentation approaches.
The Value You Deliver
You empower customer experience and product development teams with data-driven and actionable insights to enable objective, informed decisions
You drive and execute learning agendas that tackle the critical business questions to support smart business decisions and actions with pace
Provide customer behavior analytics on mobile and web properties
Strong ability to gather insights from large sets of data on customer behavior utilizing a variety of prescriptive and predictive models or ability to work closely with data scientists to achieve actionable business insights
You drive continuous improvement in data analytics and research capabilities, and you spread that knowledge and expertise throughout the organization
The Skills that are Key to this role
You need to bring structured thinking, a data-driven approach, business savvy and a collaborative spirit to partner with stakeholders and understand critical business questions.
You will be expected to conduct analytics and research that generates the actionable insights stakeholders need to deeply understand their customers and enable the development of high-impact, efficient solutions, and experiences.
Decent understanding of experimentation and A/B testing
You need to be able to translate quantitative analyses and research findings into accessible visuals for non-technical audiences, providing a clear view into interpreting data, and crisply communicating recommendations.
You need to bring passion to your work and operate with a sense of purpose that inspires and motivates those you work with.
You are expected to be intellectually curious, take initiative, and love learning new skills and capabilities.
You should be able to switch focus based on changing priorities within fast paced team
How Your Work Impacts the Organization
The CKSI (Customer Knowledge & Strategic Insights Group) is a research and analytics group with a mission to proactively anticipate and predict our clients’ needs and future behaviors using Data, Analytics, Customer Research and AI Solutions, so we can deliver a more valuable client experience and generate stronger lasting relationships.
By being a part of the Analytics & Research Chapter in CKSI you and your work are playing a critical role in powering Fidelity’s future.
BU Overview
Personal Investing (PI) is the retail investing arm of Fidelity that serves the financial needs of millions of individual investors with a comprehensive range of investment products and services. The primary objective of the team in India is to enable the PI businesses, working with our IT business partners in the US. Over the years, we have developed technical expertise on various functions of personal and strategic investment products and data. Across our business we take great pride in building strong and lasting relationships with our customers, providing sound investment guidance, and delivering a best-in-class customer experience
The Expertise We are Looking For
Relevant work experience in Data Analytics
Bachelor’s and Post-graduate qualification from top-tier institutions. MBA or equivalent qualification would be preferred
Bachelor’s degree in a quantitative / technical field such as Engineering, Economics, Statistics and / or MBA, consulting, or agency experience
Proficiency with programming / database querying tools (SQL, R, Python, etc.)
Strong Digital Analytical skills with particular focus on mobile platforms (iOS and Android).
Decent exposure to different technology platforms like FireBase, Google PlayStore/AppStore etc. that support analytical needs is preferred.
Prior exposure to measurement analytics e.g. test and control or A/B testing
Experience with data visualization applications (Qlik, Tableau, etc.)
Experience with digital analytics (e.g., site analytics, digital media measurement, social listening, testing) using tools like Adobe Analytics, Adobe Target, Adobe Audience Manager, Google Trends, etc., is a plus.
Location for This Role: Bangalore – EGL
Shift timings: 11:00 am – 8:00pm (these are the official working hours so as to enable overlap with the US; that said, associates can exercise flexi-logins/logouts from office and work remote for calls/meetings with the US)
Certifications:
Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com.

Fidelity Investments is an equal opportunity employer.

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