Service Manager Job Vacancy in PwC Los Angeles, CA 90071 – Updated today

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Company Name : PwC
Location : Los Angeles, CA 90071
Position :

Job Description : A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm’s code of ethics and business conduct.
The primary focus of this team is to manage regional Technology & Security Operations Infrastructure Services to achieve SLA targets and performance expectations. The Service Manager works with IT suppliers to establish delivery of secure, high availability infrastructure services. Service Managers handle all aspects of infrastructure management including reviewing support delivery from IT suppliers, handling escalations, coordinating maintenance, budgeting, roadmap execution.
Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
6 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Fields of Study:
Information Technology

Preferred Knowledge/Skills:
Demonstrates intimate abilities and/or a proven record of success in IT methodologies, service offerings and the Firm’s business at a national level including:
Working knowledge of all US IT infrastructure and the ability to understand the general architecture, design, and operating characteristics;
Understanding and executing of the business needs fulfilled by the assigned infrastructure operations technical environment;
Working in industry standard, large scale enterprise systems in assigned area which will be one or more of the following including Platform, Storage, Database, Web & App, Messaging and Collaboration, Configuration Management and/or Security Operations;
Demonstrating intimate abilities and/or a proven record of success in the following areas:
Governing, supporting, and monitoring IT operational enterprise infrastructure services;
Managing technical teams and escalation process, adhering to service management release, change, configuration, incident and problem management processes;
Managing vendor support contracts, licensing agreements and budgeting;
Managing small efforts, operational projects and facilitation of miscellaneous IT-driven requests;
Applying Information Technology Infrastructure Library (ITIL) principals to deliver quality service to internal firm clients by acting as a primary point of contact for the infrastructure services and manage area adhering to ITIL standards;
Exercising independent judgment to escalate issues for resolution and meet service level agreements;
Combining technical knowledge with relevant contextual information considering upper level management informational needs to produce effective executive summaries and communications;
Working with automation of IT infrastructure and lean processes;
Influencing the operations and improvements to services for respective sponsors and stakeholders;
Monitoring cost recovery for the services managed;
Assisting the Financial Lead with data analysis and reporting, assisting with budget/costs/forecast, promoting value, stakeholder management, driving adoption and onboarding, implementing service and process enhancements, and adhering to governance and compliance standards;
Assisting Financial Lead with reviewing financials and updating forecasts on a monthly basis and any service costs changes through consistent governance and approval; Identifying opportunities to control costs;
Assisting the Financial Lead with performing multiyear seasonal financial forecasting, modeling and trend analysis based upon cloud services consumed; and,
Adhering to operation and financial governance standards and compliance activities.
Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

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