Solution Consultant – India Job Vacancy in Uniphore Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Uniphore
Location : Bengaluru, Karnataka
Position :

Job Description : Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.
As a Solution Consultant in the Global Delivery and Services function, you’ll work alongside clients: Partner with sales providing functional and technical expertise to both sales professionals and prospects Translate strategic direction and business objectives established by clients in the conversation service domain into holistic digital, technology, change management and organization strategies Drive business change by developing a keen understanding of the clients business, identifying core focus areas and building trust with business partners. Diagnose business processes or organizational problems, and leverage analytical, business process, and technology based solutions Drive a rigorous approach to solving problems in the context of conversational analytics and RPA to customer service and experience trends Develop innovative answers to complex business and IT challenges – Recommending and implementing changes, and ensuring a successful transition to what’s new
Objectives & OKRs
Successful implementation of projects and ongoing managed services engagements
Ensure customer derives expected value and benefit from implementation of Uniphore solutions
Support customer success by consistently identifying opportunities to leverage insights /datasets/code/models across other business cases
Achieve client satisfaction and loyalty metrics (i.e. NPS, CSAT, ACW, etc.)
Drive client loyalty by providing best in class experience
Deliver projects on-time and within budge
Responsibilities
Collaborate with account executives and other cross-functional partners throughout all stages of the sales cycle to help increase clients trust.
Work with clients to understand their business challenges and formulate business problems – travel to client locations, as per the requirements, for scoping, reviews, workshops, etc.
Design analytical solutions to client’s problems, identify data requirements, deliver results in a time-bound fashion in collaboration with direct and indirect teams
Work with cross-functional partners based out of global competence center to solve client business problems by translating them into an analytics problem solving framework
Introduce best practices for end-user adoption of the solution, ensure service delivered in consumed and tangible business value is created
Present results to senior management through insightful recommendations Client relationship management:
Build deep client relationship, network & be a thought partner. Anticipate business problems & deliver par excellence
Actively focus on opportunities to grow the client along with the regional delivery head and account management team
Commit to continual learning on the ever-changing product and platform ecosystem
Must have
6+ years experience in solution consulting
6+ years of experience or in-depth knowledge and understanding of contact center space, CRM solutions, automated quality assurance, voice and multi-channel analytics including overall value proposition, features, functionality and competitive landscape Experience selling, supporting or contributing to the sales process
Demonstrated excellent communications skills, both written and spoken, as well as being able to explain complex technical concepts
Demonstrate strong interpersonal skills and a comfort interacting with clients from the C suite to marketing managers to technical specialists
General understanding of analytics and statistics
Knowledge of visualization tool such as Tableau, Spotfire or equivalent
Mandatory Skills
Business :Intellectual curiosity, innovation, business acumen, teamwork, time management, strong critical thinking, analytical and problem solving skills Demonstrated excellent communications skills, both written and spoken, as well as being able to explain complex technical concepts Demonstrate strong interpersonal skills and a comfort interacting with clients from the C suite to marketing managers to technical specialists Solutions oriented with a high sense of quality, attention to detail, accuracy, efficiency and meeting tight deadlines
Domain: Excellent understanding of customer service and experience business processes and associated KPI’s and SLAs in the contact center industry Good understanding of end to end process in telemarketing, collections, customer service functions Experience and expertise in Wealth Management (banking) or Healthcare verticals
Technical: Strong understanding of analytical and statistical data Demonstrate storytelling skills and the ability to present results of statistical models or complex technological issues in business language
Nice to have
Knowledge of analytical/statistical techniques and their applications
A working knowledge of/experience in SAS, R, Python & advanced analytics/Statistics Techniques such as general linear model, decision trees, linear regression, Bayesian etc
Domain understanding of Technology, Telecom, e-commerce or Retail & BFSI verticals is a plus
Basic understanding of relational database design principles
Essential Certifications and Qualifications
Bachelor of Science degree in related field
Degree of Travel required –
20% +/- based on project needs
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

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