Specialist Application Services Engineer Job Vacancy in NICE Pune, Maharashtra – Updated today

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Full Details :
Company Name : NICE
Location : Pune, Maharashtra
Position :

Job Description : Profession:
Professional Services
Job Name:
Automation Services Engineer
Job Purpose:
The Automation Engineer works as a member of the team for product implementation and integration projects normally at a customer’s site. Provides expertise in all technical aspects of the project, application design expertise, technical leadership for the customization, deployment, enablement of partners and customers (COE) on NICE Robotic Automation Solutions.
Main Responsibilities
and Deliverables:
1.
Design robotic automation solutions, data structures and the integration with other data sources and destinations, such as web applications (IE, Chrome, Edge, Firefox), terminal applications, web services, database, dot net, Siebel, Sap, Oracle Forms, Salesforce and others.
2.
Understand project scope, define the design and provide high level estimation of effort involved.
3.
Assist in the requirement, design and development of user interface functionality and the implementation of workflow rules.
4.
Interact with representatives from the business and IT to understand requirements.
5.
Provide automation best practices for implementations, quality standards, and guidelines on all phases of project.
6.
Ensure that all components of the technical architecture are properly installed and integrated.
7.
Provide technical support and technical quality control throughout all stages of the project
8.
Provide functional technical expertise of development tools, implementation methodology and/or related technology.
9.
Resolve technical issues related to automation solution and/or product functionality
10.
Consistently demonstrates creativity and problem-solving skills
11.
Participate in transferring technical knowledge to the customer and/or partners.
12.
Communicate with engineering about customer technical feedback on implementation of product related enhancement and fixes.
13.
Be the NICE technical point of contact for assigned projects from inception to completion
14.
Provide coaching and mentorship support (when necessary) to team members.
15.
Maintain regular communication and updates to customers and Internal Stake Holders throughout the project
16.
Ability to articulate complex technical topics clearly and concisely to both business and technical audiences in both written and verbal form
17.
Manage time effectively and efficiently
18.
When required, travel to customer site and conduct work in a professional and organized manner.
Qualifications / Education:
Degree in Computer Science, Engineering, or related technical degree.
Demonstrated ability to design and configure features using a variety of technical skills (e.g., SQL, UI, Java, C, C#, VB, Python etc.).
Knowledge of HTML coding and web development – Java Script, jQuery, Angular Js, Reactor, nodeJS etc.
Knowledge on using Attended / Unattended Bots (of leading RPA platforms UiPath, Automation Anywhere etc)
Experience with a contact center environment and technology including CRM Systems, dialers, CTI, terminal emulators.
Experience working as part of a team on large scale IT customization and implementation projects and have the ability to translate customer business requirements into functional and technical designs.
Experience of Object-Oriented Design and database queries.
Proficient with Linux, Microsoft Server
Experience on web services on client side (invoking).
Demonstrated experience of defining the architecture and software design.
Familiarity with business rules and Boolean logic.
Experience in leading a team for project delivery
Excellent English communication with Strong analytical and debugging skills
Ability to learn and adapt to new technologies independently and quickly
Proven ability to follow processes and methodologies
Client facing experience.
Stage 1 – Developing Expertise
Stage II – Expanding Boundaries
Stage III – Managing Complexity
Stage IV – Owning a Professional Domain
Professional capabilities
Directed in several aspects of work. Relies on more experienced team members.Seeks professional guidance.
Able to independently solve problems of a simple technical nature both on the NICE and client side.Possesses technical aptitude in product functionality.
Regarded as a professional in his/her domain.Able to solve problems of a moderate nature both on the NICE and client side.Conducts application testing for performance and reliability.
Demonstrates increased technical aptitude within product functionality.Is aware of internal and external business issues and best practice in own discipline.
Regarded as an expert in his/her domain, other engineers seek his/her advice.Mentors engineers in Stages I and II.Ability to lead code review.Able to solve problems of a complex nature both on the NICE and client sides.Able to accurately estimate effort for customizations.Conducts application testing and tuning for performance and reliability.Masters the technical knowledge relevant to the product.
Regarded as a Subject Matter Guru.Owns the professional area.
Leads code review.Mentors engineers in Stages I, II and III through training, guidance and subject matter expertise.
Able to solve problems of more complex nature both on NICE and client sides.
Acts as a trusted advisor to clientsInstrumental in technical knowledge transfer to the customer.

Personal leadership
Collaborates with team members to achieve results.Builds stable and useful working relationships.Follows direction of Project Manager.
Actively engages others in work processes to expand and broaden professional domain knowledge.Application of own professional/technical skills and knowledge.Adapts information to audience; explains difficult issues clearly.
Influences others to achieve professional advancement.Effectively manages complexity and change in professional domain.Strong communication skills working effectively with people at all levels.
Influences within and across domains to promote the professional domain.
Expands system knowledge and capabilities.Explains difficult concepts to a variety of audiences.
Business Impact
Follows pre-allocated design and implementation.Understands key business drivers and uses that knowledge.Participates in discovery and design meetings with customers.Responds to standard client requests.Initiative and judgment expected to be used in performing assigned tasks.
Holds full domain responsibility.
Displays conceptual thinking and professional discretion in domain.Takes initiative in discovery and design meetings with customers.Creates designs and implementations independently.Configures NICE products efficiently and accurately, creating high quality deliverables.
Applies ongoing professional discretion.Problem solves in new settings.Proactively seeks for improvement within and across domain.Leads discovery and design meetings with customers.
Creates high value, low cost designs leveraging best practices and standard procedures.Configures NICE products in a way that enables them and others to create high-quality deliverables.
Proactively seeks for synergies that contribute to overall company business.Takes broad external and internal perspectives into account.Drives decision making to promote success, drives best practice implementation, and designs templates and techniques.
Owns discovery and design meetings with customers.Stretches the capabilities of NICE products by leveraging and configuring them in new and innovative ways to meet customer needs.

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