Technical Service Manager Job Vacancy in Digitas Mumbai, Maharashtra – Updated today
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Company Name : Digitas
Location : Mumbai, Maharashtra
Position :
Job Description : Company Description
Digitas is the Global Marketing & Technology Services brand and part of Publicis Groupe.
Digitas’ Connected Marketing Agency proposition is based on the principle that there are better ways for brands to connect with people and people with each other. Leveraging comprehensive data, technology, creative, media and strategy capabilities and a proprietary planning process called North, Digitas delivers ambitious outcomes for our clients. Recognised by Gartner, Forrester, IDC and WARC, Digitas serves the world’s leading brands through a global network comprised of more than 4,000 employees across over 30 countries and 50 offices.
Digitas India’s 300+ member technology teams works with some marquee brands in India, North America, UK, Nordics and Australia. Our teams comprise of people with some of the most advanced technology skillsets and platform expertise – Front end, Mobile, Content Management (Sitecore, Adobe, Episerver, Drupal], Commerce [Hybris, Demandware, Magento, Sitecore], Marketing Automation [Adobe, Salesforce], DevOps, Cloud Infrastructure and more. We are Strategic & implementation partners with best OEM’s like Sitecore (Gold), Adobe (Premium), Salesforce, Acquia.
Our offices are in Ahmedabad, Bangalore, Gurgaon and Mumbai, with flexible options for our talent to operate from any part of the country.
To connect with Digitas or learn more, visit: www.digitas.com/en-in/
Job Description
Ensure standards and quality are maintained across projectsEnsure app release and build processes are as robust as possible using automationAddress resourcing questions and guide recruitment needs for the teamWork with management and lead developers to set objectives for the teamReporting on team issues and productivityEnsure development, growth and retention of team membersEnsure the team has the technical resources to fulfil business requirementsBe the escalation point for technical leads and/or clients to resolve issues and to enable team to resolve issuesManage rota requirements and leave approvals for teamsTake responsibility for team meeting SLAsEnsure processes are appropriate and followed correctly and monitor the different development streamsCommunicate with clients and internal management around issues
Qualifications and Experience:Strong web development experience (5 years+)Strong management experience (3 years+), planning, inter-personal and organizational skillsExperience of AEM preferred (Sitecore, Episerver/Optimizely, Contentful useful)Experience of delivering Service management and relevant tools (eg JIRA, Confluence)Experience of Site Reliability Engineering and / or ITIL principles is a bonusStrong knowledge of relevant tools, methodologies and technologyKnowledge and experience of Continuous Integration tools (eg Jenkins, Bamboo)Mobile development experience or knowledge is a bonusAbility to understand business requirements and translate them into technical requirementsPassion for quality and attention to detailStrong written and verbal communication skills
This post is listed Under Technology
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