Application Engr II Job Vacancy in Honeywell Bengaluru, Karnataka – Updated today
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Full Details :
Company Name : Honeywell
Location : Bengaluru, Karnataka
Position :
Job Description : Deliver business value through Right and Fast partnership
Purpose of the Job
The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of cases for Uniformance Suite Applications by working closely within a Global Team under the direction of a Global Technical Support Team Leader.
Principal Responsibilities
Work within a team of dedicated global technical resources focused on delivering customer satisfaction excellence for the designated Advanced Applications.
Ensure that each customer’s experience meets the high standard of HPS Technical Support professional, best in class results:
Actively driving Knowledge Centred Support (KCS) within the team.
Actively engage in product readiness from a Technical Support perspective (NPI, product training availability, test equipment, software access, RQUP)
Work with Technology to ensure that product issues are being addressed according to agreed customer communication and resolution time frames
Meet or exceed compliance metrics and associated KPI’s established for case response, case resolution, customer status updates, and customer satisfaction.
Collaborate across the HPS Technical Support Organization to manage and drive timely and satisfactory customer case resolution.
Align with productivity initiative by generating and implementing ideas like: Automation too for time saving from GTAC analysis to reduce end to end case cycle time.
Key Performance Measures
Exceed HPS Technical Support Service Level Agreement (SLA) for Response and Resolution
Exceed HPS Technical Support requirements for proactive and frequent Customer Communication of case status
“First contact solves” – increased level of customer self-serve and ‘first engagement’ resolution rates measured by Case Deflection rates.
Post-release defects/issues: reduced escapes over time via increased NPI participation and advocacy, alpha testing, proactive PAR management.
Maintain a highly satisfied customer base as measured by CSAT and ASAT.
Personal competency training plan (including secondary cross-functional depth)
Technical Skills & Specific Knowledge Required
Deep knowledge on Web application like Uniformance Insight, Uniformance Asset Sentinel or KPI
Knowledge on Honeywell Process historian database or OSI PI.
Experience on usage of cloud environment for different application.
Excellent communication and collaborative skills, verbal and written.
Solid knowledge and experience in MS Windows based environment, MS Windows networking.
Solid understanding of networks components: switches, firewall, routers.
Solid understanding of TCP/IP network protocol.
Knowledge of Microsoft SQL Server relational database and IIS.
Knowledge on Intuition core platform.
Programing experience: scripting languages, .NET Framework.
Knowledge of other Honeywell Advanced Solution products is added advantage.
Good technical understanding of the usage of specific Advanced Applications within the Process Industry.
Time Distribution:
Investigate and resolve technical issues 60%
Issue identification and analysis 20%
Develop and share knowledge 10%
Build relationships with customers 10%
Additional Information
JOB ID: req336332
Category: Engineering
Location: HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli,Sarjapur Marathahalli Outer Ring Road,Bangalore,KARNATAKA,560103,India
Exempt
This post is listed Under Technology
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