Desktop Support Specialist Job Vacancy in Availity India Bengaluru, Karnataka – Updated today
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Company Name : Availity India
Location : Bengaluru, Karnataka
Position :
Job Description : Location – Bangalore
The tier 1 Desktop Support Specialist responsibilities are to provide white glove end user support and service delivery while assisting in the management of IT provided enterprise systems. Through advanced knowledge of IT services and a drive to solve problems with technology, this individual will make a daily impact on the success of IT and the larger Availity community.
KEY RESPONSIBILITIES
Provide technical support to all staff for computer systems, software, and hardware. Install, configure, and troubleshoot, Operating Systems (Windows, MacOS), workstation hardware, user applications & software, computer peripherals, connectivity, permissions, and conference room issues.
Ensure that work is carried out within agreed service level agreements (SLA’s) and in accordance with department policies. Communicate technical information to both technical and nontechnical personnel. May participate in projects relating to any aspect of end user technologies or standards. Will participate in recurring on-call rotation.
Identify potential system & operational improvements and present these to senior technicians and management for consideration and implementation. Provide feedback on documentation and processes to leadership. Explain and document all technical issues in assigned tickets. Other duties as assigned. Other duties as assigned
EDUCATION AND EXPERIENCE
Required
1+ years’ experience in a corporate helpdesk role.
CompTIA A+ certification
Windows Operating System Fundamentals, or equivalent experience.
MacOS troubleshooting experience.
Android/iOS mobile application management.
Preferred
Associates degree or equivalent work experience.
CompTIA Network+
CompTIA Security+
Microsoft Certified Windows virtual desktop specialty
Apple certified JAMF 100 course completion or equivalent experience with macOS, iOS and JAMF Pro. Device configuration, app deployment, MDM, and smart groups.
JAMF Helpdesk1 course completion or equivalent experience
SKILLS AND KNOWLEDGE
Good customer service:
Strong communication, customer service skills.
In person, phone, and remote support.
Good verbal skills.
Ability to follow published process and procedure documentation.
Level 1 troubleshooting with Windows and Mac operating systems.
Basic-intermediate Microsoft Desktop OS knowledge and use
Basic-intermediate Mac OS knowledge and use
Basic-intermediate Android and Apple iOS knowledge and use
Knowledge of where System/Application Logs are, and how to view them for troubleshooting.
Basic troubleshooting skills/problem determination regardless of in-person or remote
Understand the difference in each OS of how and when “admin/root” level access is needed vs wanted vs required
Basic-intermediate knowledge of Microsoft O365/M365/Azure Cloud (what it is, how it is used) for troubleshooting
Dell and Apple Mac hardware knowledge to be able to correctly diagnose hardware issues. Vendor hardware certification recommended
Basic networking knowledge (Protocols, TCP/IP, Subnets, routing, OSI layer)
Strong problem resolution and decision-making skills related to troubleshooting
In person/local troubleshooting
Remote troubleshooting/guidance of end user
Experience working in a ticket queue
Strong time management skills
Attention to detail
Strong follow up with customers
Inventory management
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