Developer Support Engineer Job Vacancy in DigitalOcean Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : DigitalOcean
Location : Bengaluru, Karnataka
Position :

Job Description : Do you ever wonder what happens inside the cloud?

Headquartered in New York but based around the world, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. We are working on solving some of the most challenging and interesting technology projects around, on a scale unmatched by most.

We want people who are passionate about solving technical problems and enabling customers along with extensive experience working with Linux and open-source environments. Someone who has a strong desire to support our customers with an emphasis on fixing it once for all.

We are looking for a Developer Support Engineer to join our Developer Support Network team. Reporting to the Manager of Support, you’ll be responsible for connecting customers from around the world with the resources needed to enable them to fully utilize our platform and advocate for their needs.

As a Developer Support Engineer focused on providing exceptional support for our Network offering, and through engagement and collaboration with our Network, Product, and Engineering teams, you’ll have the opportunity to connect with and directly impact each customers’ experience and journey on our platform.

What You’ll Be Doing:
Responding to a high volume of technical tickets generated by our customers in a timely manner
Troubleshooting common network problems with DigitalOcean customers and stakeholder
Troubleshooting common Linux issues (CentOS, Fedora, Ubuntu, Debian), application stacks (LAMP, LEMP) and applications (WordPress, Ghost)
Working both collaboratively and independently with our support, product, and engineering teams
Identifying, communicating, and documenting process and policy improvements
What You’ll Add to DigitalOcean:
Excellent written and verbal communication skills
Excellent understanding of Network infrastructure and troubleshooting steps.
Successful track record in providing exceptional support to tech-savvy customers
Unrivaled passion for customer advocacy and technology
Strongly identify with our products, brand, and team culture
Strong analytical and pattern recognition skills
Willingness to work a 2:30am-10:30am IST shift
Bonus: Networking (HTTPS, TCP/IP, UDP, Explain how the internet works)
Bonus: Programming/Scripting languages (Bash, PHP, Go, Python, NodeJS)
Bonus: Knowledge of, and contribution to Open Source projects
Why You’ll Like Working for DigitalOcean:
We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging ourselves to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship, LinkedIn Learning tracks, and other internal programs. We also provide all employees with reimbursement for relevant conferences, training, and education.
We care about your physical, financial and mental well-being. We offer a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.
We support our remote employee experience. While we have great office spaces in NYC, Cambridge, Palo Alto and Bangalore, we’re very distributed—we use a number of communication tools to connect across the company—and all remote employees have the opportunity to visit our offices and meet their teams face-to-face at team offsites. We also have an annual company offsite, Shark Week, to get quality in-person time with the entire company at least once a year.
We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This is a remote role
Please note the hours of this shift are 17:30-01:30

#LI-Remote

Department: Customer Support #LI-Remote

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This post is listed Under  Technology
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