Ecommerce Optimisation Executive Job Vacancy in Experian London – Updated today

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Full Details :
Company Name : Experian
Location : London
Position :

Job Description : Company Description
Who are Experian?
We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Our approach to flexible working
We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.
Accepting you, for you.
We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

Job Description
Job Description
Experian is seeking a customer focused, data-driven Digital Optimisation Executive with a passion to improve our online user experience. The Digital Optimisation Executive will support the UK&I Consumer Services division, with a primary focus on optimising our App experience for our Free and Paid products.
The successful candidate will be required to deliver the optimisation strategy and testing roadmap for App; including, improving the commercial performance of the product (through cross-sell and upsell) and leveraging customer data and behaviour to personalise user experiences.
The role
We’re looking for an Ecommerce Optimisation Executive to join the team who are responsible for the commercial performance and customer experience of all pages that sit across Experian’s consumer site.
You will be responsible for:
Test delivery: own the delivery of the testing roadmap for our Free and Paid App products. Attend all agile ceremonies (sprint reviews, sprint planning, stand ups, etc.), ensure briefs are clearly defined with thorough acceptance criterias and keep a close handle on the development of assigned tickets.
Test analysis: closely monitor and analyse the performance of optimisation tests. Produce thorough conclusion reports to distribute to the wider business, highlighting test performance, customer behaviour insights, revenue impacts and more.
App performance: rigorously monitor conversion rate performance across all commercial journeys on the Free App. Provide regular updates and analysis on the performance of key journeys in weekly trading meetings with senior stakeholders. Use heatmapping tools and session replay findings to analyse customer behaviour.
Customer journey mapping: support the eCommerce team to conduct quarterly customer journey mapping sessions that deep-dive into user behaviour – understanding customer pain points and areas for improvement. Translate these insights into creative solutions that champion the customer and enhance their online user experience.
Project management: oversee the end-to-end delivery of all prioritised optimisation tests. This role will work closely with teams of UX designers, content writers, developers and analysts, to produce engaging tests that will entice customers to use our services.
Collaborate with product teams: keep close contact with the App product team to schedule the launch of tests and feature releases, as well as providing regular updates on test results and app performance.
Test governance: ensure all tests have Compliance sign off and follow regulatory processes before going live. Create detailed documentation outlining the test roadmap that can be easily audited.

Qualifications
Qualifications
We’re looking for someone who is passionate about championing the customer and keen to consistently identify opportunities to improve the customer journey and our commercial KPIs.
Core skills:
Experience in a role that involves A/B testing
Proven track record of improving conversion rates and customer experiences.
Capable of managing multiple projects and prioritising appropriately.
Experience of working with analytics tools (preferably GA) and session replay tools (preferably SessionCam)
Experience in online trade would be desirable.
Numerate and data driven.
Can-do positive attitude with a strong work ethic.
Excellent attention to detail and accuracy.
Demonstrated ability to deliver projects from end-to-end.
Confident and effective communication skills with the ability to engage with a wide range of stakeholders.
In this role you will be joining a highly ambitious and fast growing team. To succeed in this position you will demonstrate an entrepreneurial spirit, while having the ability to execute a long-term strategy. It’s important that you can work collaboratively and bring your ideas to the table.
Additional Information
Why choose us?
Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!
To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1
Could this be the role for you? Apply now to start your journey with Experian.
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Experian Careers – Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian Careers – Creating a better tomorrow together
Find out what its like to work for Experian by clicking here

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