Infrastructure Service Management Service Management Practitioner Job Vacancy in Accenture Bengaluru, Karnataka – Updated today
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Company Name : Accenture
Location : Bengaluru, Karnataka
Position :
Job Description : About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Project Role :Service Management Practitioner
Project Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
Management Level :10
Work Experience :4-6 years
Work location :Bengaluru
Must Have Skills :
Good To Have Skills :
Job Requirements :
Key Responsibilities : -Analyzes and Defines Service Levels -Approves and Finalizes SLM Business Design -Collects Data for Service Level Review -Creates Service Level Reports -Updates Dashboards -Documents and Analyzes Complaints and Compliments -Defines and builds solution to Complaints and Compliments -Applies solution for Complaints and Compliments -Finalizes Complaints and Compliments -Meeting Requirements -Internal review of Service Level Performance -Meetings required during execution and reviews
Technical Experience : -Self-confident, results-oriented, persuasive, and influential-Excellent communication and interpersonal skills-Service operations and management experience a plus-Excellent Written and Verbal Communication-3 years of experience with the ServiceNow IT Service Management tool, preferred-4 years of experience as a process owner, preferred-Proficient in rolling out methodologies, processes, standards and/or policies-Minimum of ITIL foundation certification More advanced ITIL certifications desired
Professional Attributes : 1 Must be able to handle day to day data governance operations efficiently having good leadership skills 2 Excellent Communication Skills 3 Good Presentation skills and client handling skills 4 Ability to work under pressure
Educational Qualification : Bachelors degree in Computer Science or related process experience, preferred
Additional Information : Good To have – Certification on ITIL V3 /ITIL Intermediate preferably
15 years of full time education
This post is listed Under Technology
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