Program Manager, Advocacy Operations (Level 4) Job Vacancy in ADCI HYD 13 SEZ Hyderabad, Telangana – Updated today

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Full Details :
Company Name : ADCI HYD 13 SEZ
Location : Hyderabad, Telangana
Position :

Job Description : Bachelor’s Degree in Supply Chain, Transportation, Logistics, or Engineering and 2+ years of relevant experience

Excellent oral/written communication & data presentation skills, including an ability to effectively communicate with both internal and external stakeholders.
Experience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teams
Advanced computer literacy in Microsoft Office applications, especially MS Excel, Word & PowerPoint
Passion for innovation, automation, and operational excellence- should show high ownership and institute process improvements wherever needed
Can adapt well to changing circumstances, direction, and strategy
Ability to effectively lead a small team, ensuring career coaching and strength alignment
2+ years’ experience of working in cross-functional programs, ideally including external and internal stakeholders
Analytical tool awareness (such as R/Tableau etc)

Job summary
Amazon Flex- Advocacy Operations team is seeking highly skilled and motivated program manager to assist in the tactical management and execution of Amazon Flex related projects and movements worldwide. Advocacy Operations (AO) as a part of Voice of Driver team steers identification and handling of large scale events impacting Flex Delivery Partner (DPs) and provides high quality operational support for various stakeholders within and outside Amazon Flex. By providing this support we enable our stakeholders to run Flex related programs while building long-term solutions without negatively impacting the DP experience.
An ideal candidate has a background in transportation and excellent program management skills. S/he has the ability to lead an operational team, pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication and interpersonal skills while having the ability to work independently in a high pressure environment and exercise sound judgment where clear guidelines may not exist. The successful candidate will be proficient at solving complex logistics challenges and possess a bias to get things done and deliver results.

Key job responsibilities
Proactively monitor DP metrics, business needs and quality in order to identify and prevent potential issues that hamper Driver Experience.

Develop programs, Own KPIs and performance improvement initiatives.
Continual, tactical communication with Stakeholders (WW Business, Marketing, Legal, Station Ops, Central Ops).
Ability to pull data and to perform ad hoc reporting and analysis as needed.
Develop performance metrics to assist with driving business results.
Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency.
Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers during shift changes as needed throughout the activity cycle and during daily/weekly reviews.
People Management (leadership, stakeholder management, team management, floor control and retention)

Formulate, Implement, track career path & Individual Development Plans of each member in the team

Metrics Management through regular reviews and delivering specific metric goals against targets

Manage the team and ensure high service delivery and execution

Experience in e-commerce industry
Organization skills – demonstrated ability to work independently to make complex investigations
Ability to communicate complex technical problems in simple statements
Work effectively & independently in a fast-paced environment with tight deadlines
Ability to engage with cross-functional teams for implementation of project/program requirements
Outstanding attention to detail; Exceptional problem solving skills
Experience in business process improvement, Lean/Six Sigma a strong plus.

Knowledge of advanced excel, Python & R

This post is listed Under  Technology
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