ServiceNow Software Engineer Job Vacancy in JPMorgan Chase Bank, N.A. Bournemouth – Updated today

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Company Name : JPMorgan Chase Bank, N.A.
Location : Bournemouth
Position :

Job Description : Position Summary:

The goal of the ServiceNow Software Engineer / Implementation Specialist is to build, test, and maintain a strategic enterprise service management platform that includes ITSM, ITBM, ITOM, CSM, and HR Processes.
This person will own the development tasks of the solution based on the integration of ServiceNow with other existing company platforms. We are looking for creative problem solvers that can analyze business challenges, solution, and pro-actively make recommendations that favour leveraging out of box functionality over customization.
The ideal candidate will understand best practice configuration principles within ServiceNow and have an adept understanding of the delicate balance between configuration / customization and the risks posed to the platform. Additionally, the ideal candidate will have strong scripting experience and hold an advanced ServiceNow certification such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
This position is for a regional technical team lead and reports to the Engineering Lead.
Responsibilities:

Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components.
Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations whilst applying best practices
Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support.
Identify ServiceNow system deficiencies and recommend solutions.
Participate in creating and developing standards, best practices, support guidelines and procedures
Partner with integration subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
Research new feature enhancements and functionalities from ServiceNow
Expand and Implement other ServiceNow modules covering the entire Enterprise Service Management spectrum

Preferred Qualifications (We require some not all):

Hands on experience developing and configuring on the ServiceNow Platform
ITIL foundations certification
Experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: common authentication protocols, Web Services patterns (REST, polling, call back) and MID servers.
Experience leveraging ServiceNow codeless technologies – Flow Designer and Integration Hub
Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, ITBM)
Experience with augmenting the CMDB model.
Experience with developing a full service request model; including deployment of custom dashboards for individual departments, as part of the request service.
Experience with AJAX based Service Portal technology.
Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services.
Software development experience with one or more general purpose programming languages including but not limited to: Java, Python, JavaScript, JS Libraries and Framework.
BS degree in Computer Science, similar technical field of study or equivalent practical experience.
Solid team player with a “can do” attitude.
Commitment to following structured release management process to meet stringent best practice banking controls.
Extremely organized with strong time-management skills
Ability to contribute to and lead projects following Agile or Scaled Agile methodologies
Process and detail oriented, analytical and inquisitive
Ability to deliver solutions to improve and automate complex and/or critical business processes
Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage.
Ability to effectively prioritize and execute
Ability to maintain stability under pressure and be flexible and willing to modify plans and behaviour when necessary
Ability to multi-task across project/initiatives and deliver according to time commitments
Ability to collaborate across multiple teams to agree designs and implementation plans.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

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