Social Media Customer Service Program Manager Job Vacancy in Coda Payments Mumbai, Maharashtra – Updated today

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Company Name : Coda Payments
Location : Mumbai, Maharashtra
Position :

Job Description : What we do
Founded in 2011, Coda Payments helps digital content providers monetize their products and services in more than 40 markets. Publishers of leading games like Moonton (Mobile Legends: Bang Bang), Garena (Free Fire) and Tencent (PUBG Mobile), streaming platforms like beIN and Bigo Live, apps like Tinder, and video-on-demand platforms like Viu have integrated with Coda Payments to accept payments.
Coda Payments is headquartered in Singapore with dozens of additional outposts around the world. Coda Payments has recently been named the 28th fastest growing company in the Asia-Pacific region by the Financial Times (making it the second fastest-growing fintech company in its region), the 8th fastest growing company in Singapore by Straits Times, and a Technology Pioneer by the World Economic Forum.
Working at Coda
Life at Coda is fast-paced, challenging, and fun. As a rapidly growing global company, we’re always looking to step up and adapt to changes quickly; there is never a dull day at Coda.
We make things happen in the most impactful and effective manner. If you are always eager to initiate new ideas, hungry to contribute more, derive satisfaction from team wins rather than individual ones, and value integrity, you will fit perfectly into the Coda team!
As part of the marketing team, your mission is to ensure all communication across social media channels (Instagram, Facebook, Twitter, LinkedIn) is reviewed. You will own developing strategies to grow and engage our social media audiences.
Responsibilities
Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer
Identify and eliminate barriers to accuracy, productivity, and quality
Carry out managerial responsibilities including team meeting facilitation, audits, coaching conversations, performance development/management, onboarding, reward and recognition, and effective conflict resolution
Lead social media marketing and community projects across multiple locations
Communicate policies to associates and become the primary information source for staff, following-up to ensure compliance and consistency, taking corrective action as necessary, and documenting the issue and actions taken
Adapt and lead the team through changes in circumstances, direction, and strategy
Perform deep dive analysis on select situations to gather lessons learned, and use that information to update internal reference materials and processes
Work with other Customer Support teams to ensure a consistent and high-quality level of support
Drive projects that improve marketing and support-related processes
Perform ambiguous tasks without guidance and suggest actions
Requirements
6+ years of management experience
Minimum 4 years in a direct leadership role overseeing other departmental leaders within the organization
Degree in Journalism, Marketing, Communications, or a related field
Experience with leading cross-functional teams and a demonstrated history of providing solutions to complex problems
Social Media work experience
Project and Operations Management experience
Strong attention to detail
Demonstrate ability to manage multiple projects/tasks
Excellent writing, copy editing and proofing skills in English and Mandarin/Malay.
Familiarity/Experience with Social Media Platforms Hootsuite, SparkCentral, Sprinklr or ZenDesk.
You have outstanding communication & presentation skills, with solid strategic and analytical capabilities and pay great attention to details.
You are proactive, action-oriented and operate with a sense of urgency.
You make smart decisions backed by excellent judgment.
You thrive in a fast-paced, cross-functional, and culturally diverse environment.
We are an equal opportunity employer and do not discriminate based on gender, race, age, religion, disability, or other local protected class. We are committed to cultivating an inclusive environment for all employees, and we welcome the diversity that you will bring!
If you are looking for a rapid-growth environment and great teams to work with, you should apply now.
We are sorry to inform you that only shortlisted candidates will be notified as we may be overwhelmed by the number of applicants coming into our system; hence if you do not get a reply from us – don’t give up on us just yet!
We encourage you also to check out our career site at https://www.codapayments.com/careers – we may have other suitable openings for you.

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