Technical Account Manager (Commercial) – US West Job Vacancy in skilora Remote – Updated today

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Company Name : skilora
Location : Remote
Position :

Job Description : TELECOMMUTE Location: Remote, US
GitLab’s DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
The Technical Account Management (TAM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.
Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. TAM handbook.
We’re looking for
7 + years of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
Experience with Ruby on Rails applications and Git
Deep knowledge of software development lifecycle and development pipeline
Understanding of continuous integration, continuous deployment, chatOps, and cloud-native
Above average knowledge of Unix and Unix based Operating Systems
Installation and operation of Linux operating systems and hardware investigation/manipulation commands
BASH/Shell scripting including systems and init.d startup scripts
Package management (RPM, etc. to add/remove/list packages)
Understanding of system log files/logging infrastructure
B.Sc. in Computer Science or equivalent experience
Programming/scripting experience & skill is required (Bash & Ruby)
SCM admin and/or PS experience would be a plus
Set up HA/DR, working with Containers and Schedulers (Kubernetes preferred) and also experience with AWS stack (EC2, ECS, RDS, ElastiCache)
Ability to use GitLab and willing to work with Git and GitLab whenever possible
Alignment with our values, and willingness to work in accordance with those values
Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
Familiarity working with customers of all sizes, especially large enterprise organizations
Exceptional verbal, written, organizational, presentation, and communications skills
Detailed oriented and analytical
Strong team player but self-starter
Project management experience & skills
Strong technical, analytic, and problem-solving skills
Share our values, and work in accordance with those values
Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role.
Hiring Process
To view the full job description and hiring process, please view our handbook. Additional details about our process can also be found on our hiring page.
For Colorado residents: The base salary range for this role’s listed level is currently $71,400.00 – $125,400.00 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
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Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Skills
Bash Shell Scripting Ruby on Rails (ROR) GIT Linux communication skills Problem Solving Technical Analytical Product Management Relationship building Account Management Team Player Project Management Customer Success PreSales Supply Chain Management (SCM) Product Roadmap Customer Engagement Unix Stakeholder Management Presentation Skills Written & Verbal Communication Monitoring GitLab Cloud Native
Responsibilities and Duties
Partner with our customers in taking that established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
Know the Gitlab platform, our more common best practices, and use cases in order to guide the customer
Understand the customer journey and be able to guide them on future adoption
Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
Assist and provide expert deployment, operational best practices, and establishing a GitLab Center of Excellence
Assist in workshops to help customers leverage the full value of GitLab solution
Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to GitLab account stakeholders and externally to Customer Sponsors and Executives
Establish regular touchpoints with assigned customers per the established SLAs, to review progress against strategic and technical objective
Remain knowledgeable and up-to-date on GitLab releases
Required Experience and Qualifications
Experience: 7 – 8 years in Customer advocacy and engagement( Required )
Graduation: Bsc.Computer Science( Required )
Proficient in English( Required )
Skilora is a talent acquisition platform, helping companies to build the best team. Please be aware of fraud job offers asking for any kind of payments. Skilora would not be held responsible for any such kind of malpractices or jobs posted on the platform.

This post is listed Under  Technology
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