Commercial Operation Specialist Job Vacancy in Beckman Coulter Diagnostics Mumbai, Maharashtra – Updated today
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Company Name : Beckman Coulter Diagnostics
Location : Mumbai, Maharashtra
Position :
Job Description : The in-vitro diagnostics (IVD) market in India is growing at a rapid rate and laboratory testing volumes are increasing across platforms. In view of this market growth, labs are consolidating their volumes to increase operational efficiency. This particular role drives working on key process improvement areas with working on automation of our current process or looking at breakthrough ideas to drive and implement change. The role has 2 main aspects: (a) focus on process improvement (b) CRM management. The associate in this position will need to have a working knowledge of software development, IT tools and its applications, as she/he will work with our technology partner on software design and roll out of new features based on discussions and inputs from various stakeholder in the system. Additionally, he/she will need to have working knowledge of SFDC – usage and application for volume business as he/she will be responsible for working with SFDC core team in ensuring region inputs are considering for various sprints to ensure region needs are addressed. The position is designed to have an impact on Beckman’s overall process improvement and CRM management in South West Asia.
Roles and Responsibilities:
Lead the current process improvement project ( NBS) for South west Asia. This includes working with the internal sales and CP team to gather and assessing needs for the business , working with technology partner in defining the feature requirement, working with them on the development and deployment plans, creating and owning a successful roll out plan for final product /feature. Developing a Future road map for system enhancement, key features addition basis the current and future business needs. Working on new process improvement project identified during the course of the year basis the business requirement. Build a strong network and great working relationship with Global IT team to influence them to support the region needs from a system improvement perspective. Lead the CRM – SFDC development and roll out plan for SWA. This includes working with SFDC core team to get the requirement needs of the region into the sprint plans to get the new added features, testing of the new sprint basis requirement of the sprint in progress, Training the sales associate on feature roll out and application. Creating needed dashboard to drive better data visibility across regions. Build strong relationship with internal stakeholder – Global IT, Finance , CSA, global CRM team and other stakeholder to drive the collaboration and desired changes to be implemented . Networking with other op-cos / region / business to learn their best practice .
Knowledge / Experience Required:
Minimum Bachelor’s degree in IT / Engineering/ Computer Science/ Computer Applications required. Master’s Degree preferred. 6-8 + years of prior experience in IT industry Working experience on software design and development, SFDC and process improvement project . Preferably, the candidate should have hands-on experience on direct customer selling experience and working on cross functional project. Experience in driving process improvement project right from inception, design, execution and sustainment.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
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