Customer Planner Advisor Job Vacancy in Swale Heating Ltd Sittingbourne ME10 – Updated today
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Company Name : Swale Heating Ltd
Location : Sittingbourne ME10
Position :
Job Description : Customer Planner AdvisorSittingbourneBasic Salary £20,000- £22,000 – flexible dependant on experienceFull time, Permanent,Do you have experience in customer service contact centre inbound calls? Are you passionate about delivering great customer satisfaction? If that is the case, we have the role for you.Swale Heating are one of the biggest and most recognised heating specialists in Kent. We are relied on to keep over 100,000 households across London, the South East and East Anglia safe and warm. This is a unique opportunity to work with a growing Award Winning Company that is committed to the continuous learning and training of its staff!WAIT! What’s in it for you?Our Company Benefits include: 28 days annual leave entitlement (including bank holidays)Discounted gym memberships, cinema, shopping vouchers and moreBuy & Sell Annual leave schemeEmployee Assistance ProgrammePrivate Healthcare planCompany pension schemeEmployee assistance programmeEngineer leadership development programmeAccess to Headspace meditation appAccess to Sodexo benefits portalWhat do we need from you?2 years’ experience of call handling within a customer services environment1-year experience within a contact centre environmentDemonstrable planning and scheduling experienceMinimum 5 A-C grades at GCSEExperience of efficiently managing time and workloadGeographical knowledgeIT literate (Training will be provided on all systems during induction, however, familiarity with using a PC is required)Purpose of the Role: To deliver excellent customer service and planning efficiencies to the Customer Service Operations Department.Customer Planner Advisors impact the experience of every customer as they are the first point of contact, offering help, support, guidance and allocating appointments in accordance with service levels. You will be friendly, professional and empathetic, using the tools and information available to find the best possible solution for the customer.Hours of work37.5 hours per week Monday to Sunday on a shift rota basis.Week 1 – Monday to Friday 8am to 4.30pm.Week 2 – Monday to Friday 10:30am to 7pm2 Saturdays per months (8am-4.30pm), if a Saturday is worked, day off in the week.Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.By applying for this position, you agree to our Terms and Conditions and Privacy Policy located on our websiteJob Types: Full-time, PermanentSalary: £20,000.00-£22,000.00 per yearBenefits:Additional leaveCompany pensionCycle to work schemeOn-site parkingPrivate medical insuranceReferral programmeStore discountsWellness programmesExperience:call centre: 1 year (preferred)
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