Merchant Support Executive Job Vacancy in SIRCLO Tangerang – Updated today
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Full Details :
Company Name : SIRCLO
Location : Tangerang
Position :
Job Description : Responsibilities:
Resolving merchant issues, requests, inquiries and complaints via phone call, site-visit, emails and other communication channels in a timely and customer friendly manner to satisfy and retain them.
Conducting regular onsite and offsite visits and checking on merchant’s activities to ensure smooth operations.
Preparing and submitting daily activity reports include issuing resolved feedback and performance reports.
Escalating the issues/complaints to higher authority for solution if needed.
Requirements:
A Bachelor’s degree in Business, Management, Communications, IT or related field
1-2 years’ experience as Merchant Support, Customer Service or related position is a plus
Familiar with e-commerce, internet and digital industry
Knowledge of online marketing and marketing channels will be an advantage
Good communication and interpersonal and multi-tasking skills
Good client relationship management and customer service skills
Positive attitude, attention to detail and customer oriented
Able to work at least one weekend day every week, and willing to WFO 5 days/week in the project site (Jakarta Area)
Proficient in Ms. Excel
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