Product Manager – Store Operations Job Vacancy in XENDIT PTE. LTD. Kallang – Updated today
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Full Details :
Company Name : XENDIT PTE. LTD.
Location : Kallang
Position :
Job Description : 4 years exp
Roles & Responsibilities
Product Manager – Store Operations
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
About Product Management
Our Product team advocates for our users and our business, setting the vision for our growing family of products. We use data, research, strategy, and empathy to guide multidisciplinary teams toward a common goal, balancing diverse perspectives and empowering our teams to do great work. As we scale across Southeast Asia, there’s plenty of space for you to grow alongside us and simplify payments for millions of users across the region.
Role
As a Product Manager, Store Operations you’ll build 0-to-1 tools and take existing tools from 1-to-100 that help our SME e-commerce merchants manage and scale their online stores.
You’ll be responsible for the strategy, roadmap, and execution of our e-commerce operations solutions, which range from inventory management to marketplace sync tools.
Your primary goals:
Grow 30% MoM MAU of existing store operation tools, including inventory management, order management, and marketplace sync (50%)
Achieve product-market fit for 0-to-1 e-commerce backoffice tools, e.g. discounts, customer success, analytics & reporting etc. (50%)
This is not a role for the faint-hearted. Store Operations products are still in an experimental stage, which means there is a non-trivial chance that they will fail. As a result, we are looking for someone with an entrepreneurial streak, obsessed with building what customers want, and willing to plow through late nights to turn their new product dreams into reality — even if it means leaving behind our previous dreams of what the product could look like.
After you come onboard, you’ll take over the existing product team roadmap, talk to 30+ merchants, and propose / build / test 0-to-1 solutions with customers iteratively.
Along the way, you’ll actively report on your progress and share your results with the organization. You’ll pass along the wins and own the failures. And if you succeed, you’ll pioneer the creation of innovative e-commerce solutions that are used regularly by millions of SME merchants across Southeast Asia.
Outcomes
Lead the Store Operations product team
Work with Engineering & Design to scrappily ideate, build, and iterate brand new products that solve the operations pain points of our SME e-commerce merchants
Grow adoption, engagement, and usage of inventory management, order management, and marketplace sync tools
Ship new 0-to-1 operations tools and validate their product-market-fit
Move faster than conventional product teams, e.g. launch MVP in < 2 weeks and validate a hypothesis in 2-3 months
Conduct deep customer discovery with SME e-commerce merchants to understand how they run their back office operations & current pain points, validate concepts, and identify tangible opportunities for how we can add value to their processes
Work closely with the Store Channels, Mobile Store, and Checkout product teams to seamlessly integrate our operations tools into our Online Store, Mobile App, and Payment Link products
Define and own success metrics (i.e. growing usage 30% month-on-month) for each of your products. Also define failure metrics that decide when to move on to the next version
Partner with cross-functional stakeholders (e.g. Inbound Sales, Store Channels, Mobile Store, Checkout, etc.) to drive the end-to-end success of your projects from through the stages of initial conception, launch, and scale
Do whatever it takes to make Xendit succeed
You may be a good fit if
You have 2+ years of B2C/B2B product management experience, including 0-to-1 product development. Ideally a successful track record for taking e-commerce and/or SaaS products all the way from a blank canvas to fast-growing market adoption
You have a passion for talking to merchants regularly and helping them succeed
You thrive in ambiguity and a very quickly changing environment
You are a creative product thinker, who can bring a fresh approach to how products can break through and succeed in the marketplace
Insatiably curious and inquisitive (asking “why?” a lot), obsesses over details
You have strong product vision, instincts, and empathy for the customer experience
You do whatever it takes to make your product and team successful whether that means writing a QA plan or hunting down the root cause of a user’s frustration
You take complete ownership of your product. The buck stops with you
You not only welcome feedback from customers and teammates but you thrive on it
You are a skilled communicator, can champion a product without authority, and work well with a breadth of stakeholders including engineering, business people, and C-level executives
You’ve ever started or run a business before
What we care about
Solve for the customer first: You build what customers want. You think about what is right for customers, not what is easiest for you
Demonstrate mastery of honey badgery: You make ambitious goals. Then execute…no matter what stands in the way. When knocked down, you get up
Take on challenges willingly and can be trusted to execute: You can be trusted to get things done right the first time quickly. You hit your deadlines
You’re like us: You smile a lot, think work is fun and don’t take yourself too seriously. You measure yourself against the best and believe feedback is the breakfast of champions. You follow the golden rule.
You’re remarkable: People naturally talk about how awesome you are. If we can’t find someone who raves about you then it’s unlikely we will too.
Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes.
Our main focus is to build the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments in Southeast Asia simple, secure and easy for everyone. We currently serve local SMEs to some of Singapore, Indonesia’s and Philippine’s largest tech startups and also giant-sized businesses like Samsung and Grab. We process millions of transactions monthly, growing 8% month on month for the last 2 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15).
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