Production Support Analyst – Elastic Search, Hadoop, ENO Job Vacancy in Credit Suisse Pune, Maharashtra – Updated today

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Company Name : Credit Suisse
Location : Pune, Maharashtra
Position :

Job Description : Your field of responsibility
Compliance IT as part of the CRCO organization Provides compliance support to all business divisions and Shared Services functions across all regions of the bank. Goal is to protect the reputation of Credit Suisse by ensuring that employees have the necessary tools and know-how to align with all applicable internal policies and external rules and regulations.
CCO IT supports all areas of the business as they undertake the important task of managing their Compliance/regulatory risks. In addition to our advisory role, we develop and issue policies, conduct compliance training and perform monitoring and surveillance activities.
APAC Compliance IT Production Support acts as 1st and 2nd line support team
Responsible for monitoring business applications and services as a Level 2 Prod support personnel
Handling incident tickets as well as business user calls
Escalate issues when required to ensure timely resolution
Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring
Writing and running scripts on DB for ad hoc reports, user requests
Parsing and analyzing data feeds as well as error checking
Change, Deployment activities and Problem management
Participation in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals
Resource must also be able to create/maintain documentation related to support activities
Responsible for production stability and Major Incident management (“MIM”)
Resource must also be available off hours & weekend, during major incidents & events and ready to work in Shifts (8AM-8PM)
Your future colleagues

This Role is part of the Compliance IT Support team in Singapore. This team is key to support the Compliance Function in APAC and also global users. This team is the first point of contact to Compliance Users from Core Compliance, Control Room, Financial Crime and Control (FCC) and Trade Surveillance. This team will look after application availability, Responsible for Batch job monitoring and troubleshooting in terms of application and system issues, Incident and Problem management, investigate Data, Feed related issues, Audit and Regulatory queries and work closely with IT Partners globally.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience
To excel in this role, you should possess:
Bachelor’s degree in Computer Science/Engineering
7-8 years of experience with production support in Banking/financial domains
Extensive Experience in UNIX & Windows environment
Experience in Elasticsearch, Hadoop
Proven experience in shell script
Experience in Oracle PL/SQL and data analysis
Extensive Experience of batch scheduler like Ctrl-M or autosys
Detailed knowledge & working experience of ITIL methodologies
Working knowledge of monitoring and support tools like GENEOS, Splunk & ServiceNow
Outstanding written & verbal communication skills
Highly motivated & proactive team-player, detail oriented and ambitious
Dedication to fostering an inclusive culture and value diverse perspectives
Your new employer
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

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