SWIFT Field Engineer Job Vacancy in SWIFT Mumbai, Maharashtra – Updated today

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Full Details :
Company Name : SWIFT
Location : Mumbai, Maharashtra
Position :

Job Description : About the Role
SWIFT provides a range of on-site business and technical/supporting infrastructure consultancy services across SWIFT’s customer base. The Financial Services Industry Consultant operates in a medium to complex business and technical environment in a selected market supported by SWIFT In linewith the Commercial strategy/Operating/Regional plans and under close supervision of more senior colleagues, the Financial Services Industry Consultant is responsible to deliver consulting services.
Responsibilities
Resolve and report on customer/vendor queries and problems of medium to large complexity. Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA)/ key performance indicators and propose measures to prevent recurrence
Provide support on all technical problems within own area of expertise, through the provision of telephone or online support. Work with the customer/vendor/partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it – in accordance with the SLA
Deliver support service packages for the local customer community according to package specifications and gather feedback from customers for service improvement purposes
Perform project management role for selected projects
Participate in consulting projects and deliver SWIFT applications implementation service at customer site
Implement solutions and provide product-related consulting at customer/vendor/partner sites
Participate in product specification reviews, perform acceptance testing to ensure supportability, usability, and delivery without undetected bugs
Design staff training packages, update knowledge management databases and document problem management procedures for both existing and new products/services
Provide technical support to the commercial divisions by participating in technical reviews and giving product presentations and demos
Maintain client relationships and build client satisfaction with designated customers by performing regular health checks of their operational environment and providing recommendations for improvement
Participate in service improvement projects within own area by executing parts of projects.
Qualifications
University degree in Computer Science or IT related fields, or equivalent experience
Minimum 2 to 5 years experience in systems development, finance/banking systems or operations
Knowledge in various Operating Systems, Networking technologies, understanding of Java technology and modern integration techniques and technologies
Experience in one or more of the following would be advantageous:
Knowledge in SWIFT products, services and solutions
Experience in market infrastructure (i.e., central bank, stock exchange, clearing house, central securities depository, …) systems or operations
Project experience with commercial background and customer interaction
Willing to travel in the region
Skills required:
Fluent in English; other languages will be an advantage
Good knowledge of AIX, Linux, Windows Server
Good knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc.
Knowledge of Perl, Java, XML, Ant, Bash, JIRA, Amazon EC2 and Hudson is an asset
Knowledge of database and security technologies is an asset
Knowledge of SWIFT and Alliance interfaces is an asset
Strong analytical, coordination and planning skills
Good and smart Communication and Presentation skills
Continuous improvement driven
Customer focused
Be able to work under pressure at customer location
A team player, willing to work in a multicultural environment and ability to work independently
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , or veteran/military status.

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