Care Technical Manager Job Vacancy in NOKIA Gurgaon, Haryana – Updated today

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Full Details :
Company Name : NOKIA
Location : Gurgaon, Haryana
Position :

Job Description : Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Participate in maintaining and troubleshooting of the NOKIA’s NTAS, SBC, CFX ,NN,HSS HLR OneNDS product based on telecom specifications and customer requirements
Analyze, estimate and report your tasks
Cooperate with technical experts to achieve the committed objectives, as well as with project managers and customers
Participate in technical meetings with other senior engineers and offer solutions
Participate and lead customer care meetings
Drive critical emergencies and outages

Job Description
Care Technical Manager acts as the primary interface in technical issues for customer during care phase operations, assists the Care Program Manager and acts as deputy during periods of absence.Care Technical Manager works typically with a customer with complex network. S/he shares responsibilities between several CTs or regions or deals with challenging technology areas (Multivendor (MV), Preventive Care, Expert Support, On-line SW Change Service, Interoperability testing (IOT) .Manage technical projects and technical escalations at Care phase. Technical consultant and support for customer’s network performance and evolution. Technical sales support for Customer Team regarding Care phase
Prime Responsibly :-
Plans, manages execution and reports assigned projects (SW/HW upgrades and updates, change deliveries, retrofits, etc across several technology areas).
Manages technical escalations for technical requests, emergency cases and outages internally and towards customer
Very good understanding of SIP protocols
creating and updating Care Schedule
reviewing activities ongoing at Care Team
substituting CPM during CPM absence
Manages network SW and HW configuration information
Acts as the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations
Liases closely with customer’s technical management to ensure close relationship and responsiveness to customer needs
Monitors and reports customer’s life network performance and acts to ensure network’s availability including e.g. customer SLA fulfilment.

Key Skills :-

Have a BSc/B.Tech/B.E in Computer Science, Telecommunications or equivalent degree
Have at least 3 years of experience in IMS domain
Have strong technical knowledge of at least one IMS network element as, Nokia TAS , Nokia SBC, Nokia CFX-5000
Experience with Cloud and/or virtualization technologies such as OpenStack, VMware or KVM
Want to contribute to high edge technology, you are innovative and eager to learn state-of-the-art technologies
An analytical thinker with problem-solving abilities and can-do attitude
Have excellent communication and teamwork skills
Self-motivated and able to work independently by setting priorities in a geographically distributed team
Enjoy working in an inclusive environment, which appreciates diversity and embraces high ethical standards
Know-how on TCP/IP networking
Experience with Cloud Native technologies, Containers, Microservices and Kubernetes
Typically requires 12+ years extensive relevant experience

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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