Client Operations Coordinator, APAC Job Vacancy in TechnologyAdvice New South Wales – Updated today
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Company Name : TechnologyAdvice
Location : New South Wales
Position :
Job Description : Hi, we’re TechnologyAdvice.At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.Established in 2006 out of our founder’s dorm room, we continue to expand our business. In 2021 we acquired TechRepublic, and in 2020, we acquired QuinStreet B2B, both leading resources for IT and business decision makers. These critical acquisitions included global teams of dynamic technology and media professionals to enhance our presences in the US, the UK, Singapore, and Australia. We now have more than 20 digital media brands and over 500 global team members, representing 12 languages.Listed on the Inc. 5000 list of America’s Fastest-Growing Private Companies five times and a five-time recipient of the annual Tennessee Top Workplaces awards, we take both our growth and employee engagement seriously. We work hard each day, but we know how to have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.*The Opportunity…*The Client Operations Coordinator will work closely with the Client Success and Operations teams, owning the behind-the-scenes, administrative tasks while their team counterparts focus on building the client relationships. The core mission of the Client Operations Coordinator is to set up lead generation programs and deliver leads to our clients. Client Operations Coordinators will be expected to handle all facets of lead delivery including API setup, portal management, digital lead files and troubleshooting in a timely manner that creates a “customer first” experience for clients. This role requires someone who is efficient yet thorough, and can manage a large pipeline of programs and tasks at once.**How You’ll Contribute…Deliver leads to clients via CSV files, API or uploading lead files into 3rd party platformsQuickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)Update programs with changes and keep accurate records between Salesforce and our internal toolsUse internal systems to create programs, set up APIs for lead deliveries, create templates for lead reports and troubleshoot any issues with program or leadsHelp establish processes to increase efficiency and offer creative solutions to solve problemsWork with Client Success and Operations team members to create best outcomes on program performance.Provide insights and reporting to support program renewalSeek new ways to improve upon existing programs and increase efficiency and qualityWhat You Bring…Excellent communication skills through slack, email, phone and in person.Excellent time management skills and the ability to multitask while upholding a high level of accuracyOrganized and detail-orientedCreative, problem solving abilityBonus Points…If you have familiarity with Salesforce, or other CRM toolsWhy You Want Us…MacBook Pro or PC laptop, your choiceOngoing career development meetingsSubscription Reimbursement to the Headspace AppMonthly team outings and quarterly volunteer opportunitiesProfessional development opportunities and incentivesMilestone celebrations for birthdays, weddings, work achievements, and moreAnnual LeavePersonal and Carer’s LeaveLong Service LeaveCompassionate LeavePublic HolidaysParental Leave#LI-RemoteInterviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.We believe that our differences make us stronger and foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.Pre-employment screening required.Job Type: Full-time
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