Senior Service Designer Job Vacancy in NSW Government -Service NSW Sydney NSW – Updated today

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Full Details :
Company Name : NSW Government -Service NSW
Location : Sydney NSW
Position :

Job Description : Senior Service Designer
Grade 9/10, Temporary 2 Year Contract
About this role
Join the Service NSW design team
Service NSW is the place for designers who want to use their skills to create better experiences for the people of NSW.
We’re chiefly motivated to understand and empathise with the people of NSW so we can create meaningful, practical solutions to their problems.
If you’re looking to make a difference, now is the time to join our growing team of more than 120 designers
Calling all designers
If you’re a passionate designer wanting to use your experience to influence product strategy and shape the design process, Service NSW is ideal.
Right now, we’re recruiting for a Senior Service Designer on a 2 year fixed term basis.
About the team
Service NSW has recently commenced a program of work to improve the customer experience and application process of various electricity and gas rebates. The role includes working with agency and various stakeholders, including customers, assessment teams and energy retailers. This is an opportunity to drive a large research project and see it through delivery. The cross-functional team consists of a Product Manager, Product Designer, Delivery Lead, and Engineers.
As a Senior Service Designer at Service NSW, you’ll:
Maintain a customer-centric approach to improving service based experiences with the use of a design-led process of discovery, framing, iterative development and delivery
Collaborate with stakeholders to understand business requirements based on customer needs, identified pain points and opportunity areas
Create innovative, design-driven solutions that align to customer expectations and collaborate with product designers to continually enhance our product capability
Facilitate workshops and user research ensuring evidence and insights are documented and shared across teams to help inform the design of current, target, and future state experiences
Contribute to the development and use of design frameworks such as service blueprints to bring together research, design, business, product and technology
Provide guidance to more junior designers and support them in reaching their development goals
Balance competing demands, ensuring project timelines are met and product deliverables achieved.
Working at Service NSW
As a designer at Service NSW, you’ll be part of a unique and progressive government organisation.
The projects we work on are broad and varied, reaching residents as well as businesses.
You can expect:
Your experiences to impact the more than 8 million people in NSW
To work on projects that matter like Dine and Discover, small business support or Active Kids, Service NSW Mobile App and MyServiceNSW Account
Flexible work arrangements such as remote working
To join a supportive design community where you can collaborate freely and learn from each other
An agile and collaborative team environment where testing, iterating and improvement is prioritised.
You can be confident that your customer-centred mindset will be put to work.
Service NSW commitment to diversity
At Service NSW we deeply value our customers and our teammates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work.
People with a disability are strongly encouraged to apply and we welcome a discussion regarding workplace adjustments to help maximise everyone’s opportunity to fully participate and contribute.
We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live.
Salary Grade 9/10, with the base salary for this role starting at 114,429 base plus superannuation
Based on our current Work, Health and Safety (WHS) requirements, and in line with our Mandatory Vaccination Policy, it is a condition of engagement for a role within Service NSW/Department of Customer Service that staff be fully vaccinated against COVID-19. Successful applicants will be required to provide proof of their COVID-19 vaccination status or have an approved medical contraindication certificate. Any relevant medical circumstances impacting on the ability to obtain a COVID-19 vaccination will be considered. These requirements apply to both internal and external preferred candidates and must be completed prior to commencing in the position. If you have a medical contraindication which may prevent you from complying with this requirement, please contact natasha.murray@customerservice.nsw.gov.au to discuss your circumstances.
Closing Date: 10am Wednesday 3rd of March 2022
Working at Department of Customer Service
The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset
Our Commitment to Diversity, Inclusion & Flexibility
We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via natasha.murray@customerservice.nsw.gov.au

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