Assistant Manager – Regional Customer Management Job Vacancy in GECO Asia Jurong – Updated today
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Company Name : GECO Asia
Location : Jurong
Position :
Job Description : Assistant Manager – Regional Customer Management
We are looking for a dedicated, ambitious and self-driven Assistant Manager who will take the responsibility on the Regional Customer Management.
We offer superb career opportunity and salary package. Apply now!
Job Requirements and Qualification:
Possess a Diploma / Bachelor’s degree in IT / relevant field with strong focus on Project Management.
Strong knowledge of project management frameworks and associated implementation experience.
4 years relevant working experience in project portfolio management and project management or PMI certification is preferred.
Certified Scrum Master preferred with experience in leading agile scrum teams.
Certified Project Management Professional (PMP) preferred.
Preferably been working as a Salesforce Solutions Architect for 3 years &/or at least 6 years of professional experience in various fields of IT or business. Salesforce certification (Admin, Dev, Advanced Admin, Advanced Dev, etc) preferred.
Experience in leading or managing IT environments as single point of accountability to the business.
Experience in optimizing IT and business processes & ability to drive initiatives in cross-functional and international.
Environments
Preferably have worked on various Salesforce products and/or components including Sales and Service Clouds, Marketing Cloud, Communities, Wave Analytics, App Cloud (Force.com, Heroku).
Preferably with experience in Force.com application development, Salesforce.com integration and extension, features, designing solutions, using the Force.com SOAP and REST-based Web Service API’s, APEX, Visualforce, applications from the AppExchange and other tools that extend the product.
Must have developed specifications along with partners/suppliers for solutions components preferably with Salesforce including data integration with other systems and have worked on various middleware products Informatica, Dell Boomi, Mulesoft, etc.
Specific knowledge
Good knowledge in SalesForce solutions, products and various components with ample knowledge on various SaaS product
Good understanding of wholesale / CRM processes & applications in the international sales organization
Good spoken and written English with good communication skills and cross-cultural competence .
Good planning, excellent analytical, methodological and organizational skills.
Ability to multitask and manage different priorities and delivers on time.
Independent and a self-motivator; very self-reliant working style.
Effective change management agent.
Strategic thinking, customer orientation, team spirit and highly motivated.
Ability to comprehend, organize and present complex issues independently.
Job Roles and Responsibilities:
Responsible for the successful implementation of CRM &/or wholesale projects within region overseas markets.
Ensure that concurrent project activities are managed within regional project scope.
Coordinate an IT implementation team, with focus on a detailed evaluation phase, followed by a rollout phase.
Handle all project topics related to gaps, time-line, budget, quality and risks.
Work closely with the various stakeholders i.e. internal and externally (with suppliers) and able to handle communication with different levels in the organization.
Ensure continuous improvement during the roll-out (lessons learnt, simplification of project methodology, tools used etc.) with Waterfall or Lean Agile methodology as baseline.
Support all communication (steering committee, regular stakeholder communication, meetings etc.)
Ensure that value is delivered according to requirement and expectation (both within context of local market as well as Region / RCoC).
Coordinate all the work involved for the project and reports them on timely basis
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