Customer Support Representative (remote) Job Vacancy in OpenTable Queensland – Updated today

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Full Details :
Company Name : OpenTable
Location : Queensland
Position :

Job Description : About OpenTable

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. Since its inception in 1998, OpenTable has seated more than 2 billion diners in over 80 countries. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Mexico, Australia the UK and many more locations.

As an employee of OpenTable, join a global network that includes OpenTable and KAYAK’s portfolio of meta-search brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we help people experience the world through dining and travel.

The Position:

OpenTable’s Customer Support team provides the touchpoint to our restaurants and dining customers. At OpenTable, we are constantly developing new products to support the best dining experience for both our dining guests and our restaurant clients.

As one of our OpenTable Tier I Customer Support Representatives, we’ll rely on you to listen to our customers and use your expertise, creative solutions and passion to meet their needs—and remind them that behind our wonderful products are outstanding people committed to their success.

A resident expert and mentor for many of our popular products, you are passionate about ensuring our customers have effective working systems, regularly providing support to install, maintain and troubleshoot hardware and software, as well as interface our products with other systems. Comfortable collaborating with multiple organisations, you are an OpenTable emissary.

Bottom line, everyone you engage with for OpenTable to have an incredible customer experience!

Required

Willing to work shifts within our Melbourne Operation Hours 8:00 am – 7:00 pm seven days a week, including holidays.

Responsibilities:
Ability to multitask across systems and applications, analyse and resolve a variety of customer’s sophisticated technical issues comfortable navigating iOS, Mac, or PC environments.
Collaborate with cross-functional teams, multiple entities, succinctly explaining concerns for further assistance.
Customer-centre approach; assisting customers with their technical and non-technical problems, to provide the fastest resolution for their concerns.
Ensuring that all reported incidents are accurately logged. Documenting all contacts in the internal CRM system and all email and chat contacts within the email management tool
Owning the progress of all problem queries and change requests
Outstanding communication skills, professional and empathetic, keeping customers up to date on how and when issues will be resolved
Training restaurant employees, encouraging greater use of the OpenTable system and gathering customer feedback
Outbound and following-up phone calls
Availability to attend (up to) approximately three weeks of required training
Acting as a point of reference for internal staff for all customer support issues
Desired Skills and Experience:
Experience providing customer support, preferably in a software support environment
Proficient in English; speaking, reading and writing (additional languages are a plus)
Proven experience of Microsoft Windows operating systems (client and server platforms), iOS, Apple hardware and support desk tools; Salesforce, Communities and live chat.
A strong sense of ownership regarding the product and the issues arising from its use
Restaurant or Hospitality experience a plus
Benefits:
Mental Health Well-being: 6 company paid therapy sessions, subscription to meditation app, wellbeing speaker series and resources.
Annual Health and Wellness Reimbursement.
1 floating day off per year to celebrate your birthday or another occasion of choice!
Additional company sponsored holidays twice a year.
Learning and Development opportunities.
Inclusive Paid Parental leave.
Employee Resource Groups.
Monthly catered office events.
Diversity and Inclusion:

We seek to have a workplace that reflects all of the communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes. OpenTable is proud to be an Equal Opportunity Employer, and encourage candidates from all backgrounds and experiences to apply for our roles.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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