Digital Experiences User Experience / Customer Experience Designer Job Vacancy in KPMG Gold Coast QLD – Updated today

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Full Details :
Company Name : KPMG
Location : Gold Coast QLD
Position :

Job Description : Job no: 517437
Work type: Casual, Permanent Full Time, Permanent Part Time, Fixed Term Full Time, Fixed Term Part Time
Location: Melbourne, Geelong, Perth, Karratha, Brisbane, Gold Coast, Townsville, Hobart, Launceston, Darwin, Canberra, Parramatta, Sydney, Wollongong, Penrith, Rhodes, Newcastle/Hunter, Adelaide
Division: Business Services
Who are we?

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and innovate as we partner with clients to solve complex challenges, empower change, drive disruption and enable growth. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.

Why now and why us?

At KPMG Australia, we work with some of the most exciting, innovative and important businesses in Australia. We have entered an exciting period of growth and we are looking for incredible and diverse individuals to join our supportive team in Australia. We’re committed to providing an environment which enables everyone to succeed – where inclusion is at the heart of our values.

Your Opportunity
Come and be part of this evolution and a dynamic, fast growing, market leading organisation who are passionately committed to helping our clients succeed in rising to this challenge.

We currently have exciting opportunities across our Audit Assurance & Risk Consulting Division.

How are you Extraordinary?

At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. We are seeking individuals at the Manager and Associate Director level to join our Management Consulting team, with the below skillsets.

New digital technologies and disruptive business models mean many organisations are struggling to keep pace with the transformative changes required to drive growth and meet customer demands. KPMG Digital Experiences provides end-to-end digital innovation and transformation services to help overcome this challenge.

By designing and implementing new fit-for-purpose operating models, KPMG Digital Experiences helps organisations to reframe their business models, improve operational productivity, create the best customer experiences, and enhance employee collaboration. We bring together best practice knowledge and technology, along with deep expertise across all industries.

More specifically, we re-imagine and re-invent organisations to become world class digital enterprises using advanced technologies, data and human insights. We help organisations to embrace Digital Strategy, Artificial Intelligence (AI) & Cognitive, the Internet of Things (IoT), Data, Analytics & Modelling, Mobile App & Web, and User Experience (UX) & User Interface (UI) and more.

We work with clients to:

Formulate strategies that re-imagine organisations
Harness innovation from the 4th industrial revolution
Actioning insights from trusted data to consistently and quickly make clear decisions
Build adaptive organisations
Thrive as a connected enterprise – front, middle and back office

Your new role

The User Experience / Customer Experience Designer delivers design prowess across Digital Product Design, Customer Experience Design and User Experience Design.

You will be proficient at helping Leads and Directors to scope proposals, creating hypotheses of mobile apps and/or web to present as part of the pre-sales process, supporting business development and planning, interacting with senior client stakeholders, working with other Product Designers and Experience Designers on engagements so we consistently achieve high quality outputs on time and within budget.

In this role you will work proactively to carry out the following –

Business Development

Support the creation of product hypotheses to pitch to clients – as part of pre-sales, project work and post go-live optimization of digital products
Support Leads, Directors and colleagues in Product Management and Technology with scoping of engagements
Support the creative aspects of sales pursuits, including: shaping and responding to opportunities, proposal creation, and client meetings.
Oversee and mentor mid-level Product Designers and Experience Designers

Research and Immersion

Assessment of existing sites/properties for usefulness, usability, visual design, content, and branding.
Preparation for and supporting the facilitation of innovation sessions that create business value for clients by improving features on their current apps/sites/platforms and other digital products.
Support participatory design/user testing sessions, as well as behavioral in-context and ethnographic research and lead client involvement in research.
Support the maintenance of relationships with key client partners.
Support best practice and help improve standards related to product design, design systems, interaction design and UX design.
Design user scenarios and/or customer journeys to best illustrate the current situation and opportunities for future solutions; ensure that scenarios respond to key user needs, best practices, trends and illustrate key business opportunities.
Create compelling representations of the solution/product design – including apps, sites platforms and more.
Create customer/user journey maps, user flows, affinity maps, information architecture/sitemaps, process/screen flows, wireframes at the quality needed to present to senior clients.
Support the planning and delivery of creative work (across all sub domains, including Product Design, Information Architecture, Content Strategy, and Interaction Design) that enables the development of a quality solution for large and complex projects.
Identify and demonstrate the tools, templates and techniques that evolve existing approaches for the design community at KPMG.

You bring to the role

A university degree or equivalent experience in a User Experience Design and/or Product Design-related discipline: Product Design, Interaction, Information or Interface design; Human-Computer Interaction; Design Planning; Graphic Design; Communications
Ideally 4+ years of industry experience in a well-established, high-energy, design/creative role with a consistent record of success in an agency, start-up and/or consultancy.
You have worked closely with Product Directors/owners and Technology Directors and/or leads in an agency/consulting-style environment
Well-versed in Product Design with a fast-paced, lean mindset (ideally honed from a background in agencies, consultancies and/or start-ups) and a strong appreciation of Digital Product Development and Management – with a solid understanding of product design methods and techniques (including, trends, best practice, iOS, web and iOS design guidelines, accessibility, synthesis, ideation, prioritisation, prototyping, testing and more)
Proficient in: InDesign, Illustrator, Photoshop, Visio, Microsoft Office, Sketch, Invision, Figma or similar.
Solid verbal and visual communication, story-telling, persuasion and writing skills, with experience presenting to all levels of clients and co-workers
Comfortable in a client-facing role and have project experience in working with teams on fast paced projects
Passionate attitude with willingness and enthusiasm to own your growth and foster the growth of your team.

What we offer you

We offer rewarding careers for outstanding professionals, ongoing learning and development opportunities, a collaborative and inclusive culture, and flexible and agile work practices that focus on our people’s wellbeing to drive innovation and entrepreneurship. We also believe that our business plays a distinct and vital role in helping solve important social and environmental issues; and use our unique skills and expertise to help create positive and lasting impacts for our communities.

We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. We are consistently recognised as an employer of choice for women, and our inclusive culture promotes the development of our people irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability.

This is an exciting opportunity to be a part of KPMG and its ongoing success. So if you want a career where you can use your deep expertise to deliver real results, talk to us first.

Please apply for this position by submitting your confidential application online that includes your portfolio.

We have offices in the following locations:

Sydney
Melbourne
Brisbane
Perth
Adelaide
Canberra

Advertised: 01 Mar 2022 AUS Eastern Daylight Time
Applications close: 01 Apr 2022 AUS Eastern Daylight Time

This post is listed Under  App Development
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