Operations Team Lead Job Vacancy in Branch International India – Updated today
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Branch International
Location : India
Position :
Job Description : Branch Overview
Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.
Branch’s mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).
We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.
Job Overview
The Operations Team Lead role will be responsible for managing the day to day payment operations, credit operations, customer service and other operations of our office in India. This role reports to the Head, India Operations.
Responsibilities
Manage a quickly growing team to provide a world-class, operations team to delight our rapidly expanding customer base in India
Support hiring and team onboarding processes for new hires
Ensure various sub-teams set and hit aggressive productivity and quality goals
Manage team scheduling and capacity planning
Lead various initiatives with product and other global teams to improve process automation and the Branch customer experience
Serve as first point of escalation for system issues; support product and engineering teams in issue diagnosis and reporting
Maintain team documentation and collaborate with other division leads on continuous improvement of team processes
Collaborate cross functionally on various initiatives for admin, marketing, finance, and collections
Requirements
3-8 years’ of experience managing and scaling a large, successful customer service operation for a bank, telco or IT company a plus
Highly passionate about customer service and familiar with international customer service best practices
Highly entrepreneurial and comfortable with ambiguity and taking initiative
Excellent collaborator and team player
Deep understanding of successful process implementation and improvement
Extremely analytical with expert Excel skills; SQL skills a big plus
Benefits of Joining
Mission-driven and fast-paced, entrepreneurial environment
Competitive salary and equity package
A collaborative and flat company culture
Comprehensive private health insurance
Generous vacation policy
Flexible working hours
Weekly team meals and social events (virtual for now!)
Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.
ML62gyb3ev
This post is listed Under Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company