Senior Account Manager Job Vacancy in HotDoc Melbourne VIC 3000 – Updated today

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Full Details :
Company Name : HotDoc
Location : Melbourne VIC 3000
Position :

Job Description : Welcome to HotDoc!
Founded in Melbourne, Australia in 2012, HotDoc is Australia’s largest patient engagement platform with over 8 million app downloads in Australia.
The past 18 months have seen massive growth for our business, our team, and our community. We now work with over 21,000 practices around Australia, including GPs, Allied Health, Dental Practices, Specialists, and Optometrists. We’ve helped patients book over 9 million COVID-19 vaccinations (and counting)!
We have ambitious goals to improve the healthcare experience for everyone in Australia with exceptional patient journeys, and we’re looking for extraordinary individuals to help us get there.
What’s in it for you
You will work closely with Customer Experience Leaders, Customer Success Managers in the Key Account team, our Sales team and other key stakeholders cross functionally at HotDoc.
From a customer perspective, your key stakeholder focus will be on decision maker and commercial owner relationships as well as nurturing relationships with broader decision makers in their organisations.
What will you be doing
You will ensure our largest customer groups achieve maximum value from HotDoc and in so doing achieve maximum relationship value for HotDoc through best in class customer lifetime value.
In this role, your core purpose will be to uplift net revenue retention in our key accounts customer base by successfully driving upsell opportunities, defining and executing account renewals and managing existing customer pricing events across all HotDoc customers.
Partner internally and cross functionally to design, deliver and execute business frameworks, processes and policies to support execution of upsells, expansions, renewals and pricing changes.
Be responsible for the execution of Account Management responsibilities including and not limited to upselling, managing pricing events, renewals.
Share accountability for the delivery of the net revenue retention and loyalty OKR’s in partnership with team Key Accounts team.
Focussing on our new and emerging markets / product offerings, share ownership of managing emerging customer relationships, working closely with sales and partnerships on setting and achieving early lifecycle success metrics as required
Requirements
What you must have to apply for this role
Proven track record in Customer-facing roles within account management, preferably in SaaS / Technology / Product and Customer-led company
Ability to design, document, test and implement new processes, frameworks and ways of working in a team.
Commercially savvy, exhibiting strong commercial acumen evidenced in similar roles.
Demonstrated ability in closing / negotiation for mutual value and customer lifetime value
Proven ability to partner and collaborate with multiple stakeholder groups to drive growth
Polished communication and influencing skills, honed in B2C / B2B customer-facing roles.
You’re just the person we’re looking for if you can demonstrate that you
Are a socially conscious person who wants to be in a role that positively impacts Australian healthcare
Are empathetic and care about doing right by others
Take ownership of problems and their solutions
Are prepared to speak up and question the status quo
Are passionate about technology, health IT and/or SaaS
Benefits
What do our employees love about working for HotDoc?
What is at the heart of HotDoc is our people. We are an employee first company and recognise that we can’t provide a great patient experience, if we don’t look out for our employees.
Work with impact & purpose. We are helping to make health care accessible for everyone in Australia. Expect to work on problems that are having a positive impact on the lives of Australians.
Work with great people. Work alongside a supportive, diverse and inclusive team. You will be supported to solve problems and think creatively and innovatively, while having fun along the way.
Work that challenges you. The past 18 months have seen massive growth for our business, our team, and our community. You will be supported to set professional development goals and plans to grow and learn as HotDoc grows.
Work that fits into your life. We are a flexible, remote-friendly workplace. We prioritise HotDoc’cers looking after themselves and provide free access to our mental & physical wellbeing program. This includes access to our EAP and coaching platform. We also have access to 12 weeks paid primary caregiver parental leave and 6 weeks secondary caregiver parental leave.
If you want to find out more about what it is like to work at HotDoc, check out our Instagram @hotdoconline and watch a YouTube video https://www.youtube.com/watch?v=lNaWcPsMSiU
HotDoc is a place where you can be you.
We celebrate diversity at HotDoc and we welcome all applications.
If you would like to find out more about how we celebrate diversity, please click https://practices.hotdoc.com.au/diversity-inclusio…

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