Sr. Pre-Sales & Service Engineer Job Vacancy in Harmonic Inc. New Delhi, Delhi – Updated today

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Full Details :
Company Name : Harmonic Inc.
Location : New Delhi, Delhi
Position :

Job Description : Harmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or next-generation gigabit services for the cable market. To learn more, go to “About Harmonic”.
Role Description
The Pre-sales and Service Engineer (PSE) is to be a technical evangelist for Harmonic’s solutions – influencing and advising the technical decision makers within strategic accounts in our target markets. Primary customers are broadcast television networks, content owners and aggregators (cable, terrestrial, satellite, telco, OTT – mobile and internet), tv/movie studios, high-end enterprise video studios.
Work closely with account executives and product marketing to position and sell Harmonic’s solutions through every aspect of the sales cycle – presentations, hands-on demonstrations, RFI/RFP responses, design and architecture, bill of material and pricing with current and prospective customers and generate winning solutions and systems design.
For successful roll-out and post sales support activities, the PSE will be responsible to perform installation, integration, configuration, commissioning, test, training, tuning, troubleshooting, and break/fix activities for Harmonic products to broadcast customers in South Asia primarily and when business require, to also travel to other part of the region as well. In addition, He/She is a key interface with the customers and the other business functions of the company to expedite the resolution and secure the customer satisfaction.
What you will be doing:
Work as a trusted advisor, partnering with the customer on Technical Strategy and requirements.
Play a key role in interfacing with Product Marketing on regional needs and requirements and helping to position the portfolio appropriately to win new opportunities.
Able to effectively demonstrate Harmonic technical solutions on customer sites and be capable of running detailed technical workshops to deliver information concisely and effectively.
Proactively work with SI’s and Industry partners to effectively position Harmonic solutions in a wide range of ecosystem
Strong focus on generating revenue and high customer satisfaction.
Assist customers in pilots, beta testing, and deployment Involve additional engineering resources where necessary for custom development needs.
Effectively communicate product requirements from the field back into engineering and product marketing.
Develop customer centric solutions based on the existing environment and specific needs of the customer.
Follow the technology trends, tracks the technology developments, and include them in innovative implementation approaches toward product lines and customer Be able to articulate new concepts and features and build them into compelling product positioning.
Collaborate with sales teams to understand customer requirements, promote company’s products and services and to provide sales support.
Collaborate with Customer Success Manager to ensure a successful customers on-boarding for new SaaS projects
Liaison between customers, product marketing and engineering departments to assess product features and ensure system solution perform
When required, contribute technical information, itemized bill of materials, and solution diagrams for proposals, quotations and contract
Timely resolving Harmonic product performance related issues and complex problems where analysis of situations or data requires in-depth evaluation of multiple factors.
Use independent, professional judgment to avoid errors that would impact customer satisfaction.
What you will need to succeed:
University level degrees in applicable Engineering disciplines are preferred. Equivalent experience may be considered.
A minimum of 5 years of work-related skill, knowledge, or experience is required in related industry pre-sales and post sales support.
Demonstrable experienced in working with highly technical solutions and understanding customer requirements and communicating requirements and regional trends to product manager
Expertise needs to include:
Ingest/playout server/storage technologies for broadcast solutions:
Digital video contribution/distribution solutions
Operating systems: Linux (Centos) and Windows server;
Networking: IP switching and routing, IP multicast. CCNA/CCNP is a plus.
Use of Restful APIs
Cloud environment: IaaS (K8s, Docker/Container, AWS, Azure, Google Cloud)
Virtualized environment (VMWare)
Good understanding of MPEG/DVB standards and HLS/MPEG-DASH OTT packaging formats
Digital Video Solutions (Broadcast, Streaming linear and non-linear)
Understanding of OTT delivery from Origin to CDN
Understanding of enterprise, internet and web technologies (Wide Area Networking, Web servers, Databases, HTML, Software Deployment best practices, et)
Video Technology experience – Baseband video, MPEG/H.264 Compression, Content Management Systems, streaming protocol
Expertise with Windows, Linux, and Mac environment
Understanding of CDNs, caching solutions, network protocol
Demonstrable experience selling media complex video solutions to our target market.
Knowledge of linear and non-linear (i. file-based) workflows, live and offline transcoding, editing, graphics, Asset and Content Management Systems.
Experience with Perl, shell scripts, Java, and JavaScript.
Good presentation, verbal and written communication skills required.
Self-initiative and independent, and be able to meet project deadlines for delivering quality solutions on time.
Travel:
Frequent travel (minimum of 40%) is required to meet customers and peers to provide presentations, advice and support where required.
Diversity, Equality, and & Inclusion at Harmonic Inc:
At Harmonic we achieve excellence through creativity and innovation. We build our relationships on the fundamentals of integrity and respect. We strive to deliver the highest quality in every aspect of our business. We achieve this because we value, respect and embrace diversity. We are committed to create and sustain a diverse work environment that will actively contribute to greater creativity and innovative outcomes for our business partners, employees and shareholders.

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