Manager – Revenue Operations – SDR Operations Job Vacancy in Freshworks Chennai, Tamil Nadu – Updated today

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Company Name : Freshworks
Location : Chennai, Tamil Nadu
Position :

Job Description : Company Description
Freshworks provides innovative customer engagementsoftware for businesses of all sizes, making it easy for teams to acquire, close, and keep theircustomers for life. Freshworks
Software-as-a-Service (SaaS) products provide a 360-degreeview of the customer, are ready to go, easy to use, and offer a quick return on investment.Headquartered in San Mateo, USA, Freshworks2,000+ team members work in offices throughout theworld. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, andGermany. The company counts over 220,000 businesses in its customer-for-life community aroundthe world, including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.
Freshworks’ suite of products that transform the wayworld-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channelcustomer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integratedCRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growingteams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analystsand media, including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to Work for in India, and a listing on the Magic Quadrantfor CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organicgrowth over the last few years, the company also has made targeted acquisitions that addcritical capabilities to the portfolio, including Natural Language Processing, Chatbots, Machine Learning,Social, and Messaging Transformation.
Freshworks has raised over $400 million in the capitaland is funded by Accel, CapitalG, Sequoia Capital, and Tiger Global Management. More information is available at
https://www.freshworks.com

Job Description
As Manager – Revenue Operations, you will play a key role in driving pipeline operations and business visibility for the Freshworks’ SDRTeam (Sales). The SDR Operations Manager is a key role; working tirelessly in enabling pipeline visibility, growth, and velocity. This role is a balance of people leader (3-4 direct reports), communicator (e.g. meetings, emails, readouts) and operational planner (analysis, planning, project summaries). You will be a key resource for Sales leaders in identifying and documenting pipeline-centric challenges – and play an important role in solving business challenges through cross-org collaboration (Biz Apps, IT, Marketing, etc).
As Manager, SDR Operations, you will be both a people leader and a direct contributor (“Player / Coach”). As a people manager, you will lead, motivate, and support regional SDR Operations Managers – ensuring operational efforts are successful and within planned timelines. As a direct contributor, you will work first hand with business leaders in identifying and solving high priority business challenges – leveraging team resources, and collaborating across the Freshworks’ organization.
The ideal candidate has a passion for leading and mentoring teams and enjoys rolling up their sleeves and digging in on complicated business challenges.
Reporting to the Senior Manager, Pipeline Analytics and Operations, you will play a key role leading the team that supports SDR Operations at a global scale.This role will support Global SDR Operations and have 3-4 direct reports (regional support).

Qualifications

Bachelors or Masters in Engineering, Math, Business, or comparable technical concentration
Minimum of 10+ years driving Operations processes as an individual contributor and/pr team lead
People Leadership: 2+ years managing a team
Demonstrable experience roadmapping and driving projects from planning to roll-out (multi-stage delivery) in a global business environment
Experience collaborating cross-functionally (e.g. Biz Apps, Sales, Marketing, Finance) to identify and solve common business issues, develop operational steps in improving processes, and implement operational protocols to ensure future success
Ability to manage simultaneous tasks and deliverables in a fast-paced, globally-integrated, technology-oriented environment with autonomy to drive towards business goals without an obvious path to success
Experience working first-hand with Senior Director and VP level Sales leaders – providing status updates, documenting business needs, and providing follow up on any pending items
Knowledge of common Sales roles and principles (e.g. SDR , AE, Sales Funnel, Forecast Category, Conversion %, etc)
Comfortable presenting data and related insights to global and regional sales and Marketing leaders
Passionate about helping organizations understand and solve large scale business challenges through reporting and analytics and streamlining operational efforts
Familiarity with G-Suite and related tools
Prior experience in one or more of the following areas is preferred, but not required (great to have):
Familiarity with the Agile Methodology or other Project Management protocols
Demonstrable experience building reports and dashboards using BI visualization tools (e.g. Power BI, Tableau, etc)
Familiarity with database technologies and tools (SQL/R/SAS/JMP etc.), data transformation, and processing. Work experience with real data for customer business and market analysis is ideal
Experience with Freshworks products (Freshsales (CRM) is a huge plus!)
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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