Sr. Consultant Job Vacancy in opentext Bengaluru, Karnataka – Updated today
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Full Details :
Company Name : opentext
Location : Bengaluru, Karnataka
Position :
Job Description : OPENTEXT – THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity:
This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as well as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Application Maintenance involves developing fixes for defects in code.
You are great at:
Following are the expected skills to perform this role effectively –
Providing Application Support for Opentext AppWorks (formerly Process Suite)
Software maintenance for applications written and running on top of AppWorks or Process Suite
Proficiency and solid understanding of either Linux or the Windows operating system
High level understanding of IaaS environments like Azure, Amazon AWS
Preferably worked on application support and/or application maintenance projects for Opentext AppWorks or Process Suite
Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus
What it takes:
Experience: 5+ years
Education: MCA, B.Tech.(CSE)
Below are the key requirements & responsibility areas for this role –
Provide Support for applications developed on AppWorks or Process Suite
Work in shifts – morning, afternoon, night and regular on rotation basis
Application maintenance: developing code fixes on top of AppWorks or Process Suite
Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db etc.
Manage and maintain application, system configurations in a CMDB
Manage and maintain artefacts like design documents, deployment diagrams etc.
Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc.
Well acquainted change management procedures, and capable of change engineering with ability to develop clear and detailed documentation around the changes
Ability to guide junior engineers in their roles and responsibilities
Report status on various topics promptly to reporting manager
Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics
Conduct system audits to assess the health of a solution/application
Attention to detail and quality consciousness are must have traits
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
This post is listed Under Software Development
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