CRL2.0 – Consulting-Assistant Director -63-1 Job Vacancy in EY Bengaluru, Karnataka – Updated today

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Company Name : EY
Location : Bengaluru, Karnataka
Position :

Job Description : At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
EY GDS – Delivery Excellence Associate Director / Senior Manager position
Within last decade, cost of delivery and Delivery excellence has become the most critical factors to run successful and popular businesses spread around the globe. To support such a dynamic and fast paced IT transformation industry, we are using various cutting-edge Delivery Excellence models and tools with relentless focus on automation to offer best in class and tailor-made solutions to our clients.
As a part of our global team you will be part of GDS projects as Delivery Excellence management professional. You will be involved in working on challenging problems and creating next generation delivery excellence platforms.
The opportunity
We are offering you a demanding role. You will use the most advanced Quality models to implement the newest delivery excellence solutions. This position includes possibility to interact within international environment and work with the most recognizable and influential players in Delivery Excellence space.
Your key responsibilities
Overseeing Quality implementation and identify improvement opportunities
Accountable to ensure quality process is followed
Be the first level internal Quality Control team for deliveries
Conduct quarterly internal audits/cross audits on the engagements and guide the team for NC closure
Be the Single Point of Contact on
InfoSec
Data Privacy
Compliance related matters
Publishing monthly dashboard to leadership
Service delivery dashboard and reporting
Drive service delivery improvement initiatives
Responsible for ensuring that respective offering’s Process, Guidelines, Checklists and Templates including Standard Operating Procedures are up-to-date and published in QMS.
Ensure appropriate metrics dashboard is defined on project management tools for their competencies
Implementing Agile (Scrum), Waterfall methodologies for the project teams. Enable the project teams to adapt Agile and support the teams in Agile Implementations.
Facilitate project teams on process set up and metrics for their projects according to the scope and type of the project.
Ensure the defined processes and procedures are compiled through Process Compliance checks and Audits.
Plan and conduct project audits and monitor the effectiveness of process implementation at project level.
Perform Gap Analysis and suggest improvements to the delivery teams in reference to industry standard best practices.
Identify RED engagements, work with teams to mitigate risks
Perform reviews and identify actions to address the gaps.
To be a part of weekly connects with Delivery team members and govern the progress of improvement actions.
Process Implementation and Facilitation from Project Creation to Project Closure
Participating in the delivery status calls to monitor the status of the project closely and highlight the issues to the senior management thus helping the team in mitigating risks proactively
Identifying right metrics and performing Metrics Analysis to meet the organization KPIs.
Performing CSAT Analysis on the feedback received and enabling teams to score better CSAT.
Define metrics and perform metrics analysis for all the projects being handled to further help the team in analysing the root cause and improve quality.
Defining all the Operational Excellence Metrics and drawing actions, which help the project, achieve better customer satisfaction.
Ensure the proactive risk management for Consulting projects on weekly basis
Be the Single Point of Contact for all Industry quality Certifications, work with team in implementing the requirements of the certifications
Supporting the Quality team for Organization initiatives driven by leadership like Productivity improvement, automation etc
Skills and attributes for success
Strong communication skills and ability to collaborate with business delivery teams.
Ability to drive process and technical audits
Analytical thinking.
Strong team-player and self-started attitude.
Ability to lead diverse teams
Ability to create quality process documentation.
Well organized, attentive to details attitude.
To qualify for the role, you must have
College degree in related technology field (Computer, Engineering, Science, etc.)
Approximately 15 to 20 years of experience as a in delivery and service excellence in Software Delivery Excellence.
Exposure and knowledge about SDLC, Waterfall, SaFE Agile & Scrum methodologies
Exposure and knowledge about CMMi Level 5 process (preferably CMMI 2.0)
Experience in involvement of CMMi Certifications
Exposure & Knowledge on Quality Process & Improvement tools.
Should be able to handle Risk management and customer escalations.
Should be able to interact across different layers within the organization.
Additionally, good to have
Knowledge of project management tools like JIRA, TFS, Azure DevOps
Knowledge of DevOps and automation tools
Knowledge of Configuration Management
Knowledge on Lean / Six sigma
Knowledge on Managed services programs (ITIL V 4)
Ideally, you’ll also have
Ability to define processes for teams.
Experience in project audits and reviews.
Ability to drive process improvement initiatives.
Ability to analyse risks and metrics of projects.
What we look for
A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
An opportunity to be a part of market-leading, multi-disciplinary team of professionals, in the only integrated global transaction business worldwide.
Opportunities to work with EY practices globally with leading businesses across a range of industries
What working at EY offers
At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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