Senior Service Engineer – Advertiser Quality Job Vacancy in Microsoft Hyderabad, Telangana – Updated today

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Company Name : Microsoft
Location : Hyderabad, Telangana
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Job Description : Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through paid digital marketing on the Microsoft Advertising platform. We are seeking top performing Engineers to join the Microsoft Network Quality & Policy Team who operate on the frontlines to identify and fight fraud, malware and other unsafe advertising and supply practices. The Network Quality & Policy Team plays a key role in fighting every day to protect internet users and Microsoft customers.
As a Network Quality & Policy (NQP) Senior Service Engineering Manager you will manage an expert technical team delivering complex data analysis to provide advanced fraud, malware, and other security solutions for the Microsoft online Advertising marketplace. Your focus will be supporting workstreams that analyze anomalous traffic and demand ingestion patterns across advertiser, display, native and publisher data, campaigns, domains, and apps. You will focus leading your team to protect advertiser ROI and user safety across Microsoft Advertising and identify suspicious or fraudulent traffic and advertising practices. You will proactively drive your team’s pursuit of protection for customers and users while mitigating fraud and noncompliant activity. You will be a member of a proud team that embraces work with passion, integrity, and creativity to deliver quality and security solutions to our customers, partners, Microsoft, and the Internet community worldwide.
The NQP Service Engineering Manager builds and maintains strong remote, virtual relationships with team and partners by using excellent communication skills, big data analysis, and expert data visualization to document and present complex problems/solutions to both technical and non-technical audiences. This role uses online forensics investigations with organic and paid search using both new and emerging technologies to creatively identify and solve unique, invalid traffic outliers, as well as dangerous and non-compliant advertising practices. The NQP Service Engineering Manager is focused on leading a team of technical experts and trusted advisors to progressively evolve and deliver industry-leading technical traffic quality and ad quality investigation methodologies. This people manager role is an integral member of a team focused on delivering results, working in partnership to achieve business goals, and committed to personal and team development.
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Inside Microsoft’s Web Experiences Team
Responsibilities
People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Model – Live our culture; Embody our values; Practice our leadership principles.
Coach – Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care – Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Forensic Investigations & Detection – leads the team to:
Act as front-line security gatekeeper for Microsoft’s online advertising marketplace. Perform forensics (detailed and extraordinarily complex investigations) on the Microsoft Advertising platform to identify and fight fraud, malware and other unsafe advertising and supply practices. Identify concerning or anomalous trends and patterns posing traffic and ad quality risks and violations.
Seek to mitigate traffic and ad quality risks or other out of compliance activity on the network. Target unique and quickly evolving security challenges when new malware technologies or suspect traffic appears. Work to progressively evolve detection and investigation methodologies.
Use advanced investigative techniques and identified root cause trends across escalations to connect dots between disparate data sources and signals to identify underlying fraud threat vectors for complex cases.
Capture, record, and analyze events to discover the source of security and user / advertiser safety attacks or other problem incidents using standard and custom forensic systems. Including ‘Catch-it-as-you-can’ systems, ‘Stop, look and listen’ systems, and unique, custom approaches to address the influx of novel approaches and technologies putting marketplace and users at risk.
Investigate security and quality issues post-launch of new platform features.
Interact with all customers and partners with exceptional care and customer-centric service.
Quality Risk Prevention & Mitigation – leads the team to:
Act to prevent user, partner and customer quality risk issues through industry awareness, new feature risk analysis, progressive policy influence, pre-launch partner quality reviews, fraud/ DSAT trend identification, platform feature recommendations and business quality advocacy.
Develop holistic mitigation solutions in partnership with engineering, business, and operational partners.
Analyze extraordinarily large volumes of data and interpret traffic patterns, identifies risks, documents conclusions and recommends systems and process solutions to mitigate issues.
Solve and execute against complex technical risk exposure issues identified through investigations.
Perform post-launch quality reviews for internal partner escalated cases and high priority risk areas.
Act as technical expert and advisor across technical and non-technical communities sharing knowledge and solutions; engage others to adapt to changes, help to ensure consistency of security awareness and application across Microsoft products and services.
Advertising Platform Engineering Engagement – leads the team to:
Partner closely with platform engineers to surface global marketplace issues, risky business models or cultural nuances which should be accounted for through new market additions, new oversight processes or augmenting platform features.
Influence engineering platform improvements by identifying root cause trends for False Positives/ False Negatives and submitting user cases documenting platform gaps.
Develop compelling case studies to influence changes in Microsoft Advertising platform to improve user or advertiser security and experience.
Review and influence new Microsoft Advertising feature release plans to identify network quality exposures or Operational Readiness needs (reviews new releases and coordinates with Release Management).
Lead virtual teams / projects / programs with engineering participation to leverage other teams and/or resources to broadly assimilate and connect potential threat vectors.
Advertiser Quality and Supply Enforcement – leads the team to:
Drive customer centric enforcement of security policies through fraud and supply quality investigations and root cause mitigation at scale.
Enforce marketplace and user security by recognizing and adapting to industry shifts, evolving client needs/risks and emerging technological conditions.
Continuously deploy creative, scalable solutions to supplement existing engineering platform risk detections to limit risk and exposure until new platform features are deployed.
Ensure policy interpretation and enforcement are enabled at scale.
Take enforcement actions against fraud through escalation/alert responses and account closures.
Influence strategic Policy Compliance business decisions by documenting risks identified through investigations, quality reviews and post-onboarding compliance checks.
Readiness & Enablement – leads the team to:
Ensure product, readiness reviews, policy feature preparations, and optimizations are completed prior to launch.
Proactively seek out readiness and leads new technologies innovation and services aligned to business objectives as identified by leadership; obtains relevant accreditations and certification(s) as advised by leadership team.
Leverage and improve operational tools or methods, and makes algo-platform recommendations, to proactively identify fraud / DSAT.
Use repeatable processes and automations to improve consistency, efficiency, and safety.
Foster Service Level Agreement (SLA) achievement by surfacing risks, issues, trends, and performing quality reviews through workflow monitoring, auditing, and timely issue mitigation.
Understand the business and cost model to influence efficiency and strategic decisions related to the business return on investment
Qualifications
Minimum required education, work experiences, and skills: (Refer to Technical Requirements section below)
Bachelor’s degree in Computer Science, Engineering, Data Science, Information Technology, or related technology discipline, or equivalent technical experience.
AND
6+ years of search advertising experience or 6+ years working in a technical support organization preferably in the online industry for a high-volume commercial website or service.
4+ years management / leadership experience.
Passion for developing others and being vested in their success.
Passion for quality advertiser and end-user experiences.
Excellent oral and written communication, presentation, and analytical skills.
Strong negotiation and collaboration skills.
Knowledge of wider advertising industry and technology trends.
A strong technical (good understanding of automation and scripting skills) and business backgroud.
Experience partnering with sales, client services & support, legal, marketng, technology teams and other functions as appropriate.
Ability to work through self-directed, ambiguous situations.
Demonstrated skills in dealing with diverse groups.
Deep understanding of service and support operational excellence and best practices.
Ability to self-direct and work independently, with an eagerness to consistently meet and exceed commitments / objefctives and take ownership of complex problems.
Required Core Job Requirements:
Must possess strong English language skills (speaking, reading, writing, presenting) and ability to give instructions and directions, document, present and communicate complex technical issues to both technical experts and non-technical audiences at all levels within organizations.
Occasional night and weekend on-call work.
Minimum required technical knowledge and skills:
3+ years relevant technical knowledge and experience in any the following:
.NET (preferably C# or Python).
Web technologies such as JSON, HTML 4+, VisualBasic Script
Data visualisation tools such as Power BI, Tableau
Bigdata such as CosmosDB, Excel PowerPivot, DAX
TSQL to manipulate data rapidly and complex joins and stored procedures.
PREFERRED REQUIREMENTS
4+ years of client facing experience in managing critical technical issues for world’s largest Advertisiers and Agencies.
4+ years of experience identifying customer needs & requirements, resolving customer reported challenges, developing customer-centric solutions, and delivering stellar customer experiences.
Experience in two or more of the following areas: data science, data mining, machine learning, statistics, business intelligence/customer intelligence, user modeling, information retrieval, databases, data warehousing, e-metrics/measurement.
Multi-lingual
Preferred Certifications:
Technical Certifications: ACFE
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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