Senior Admissions Manager Job Vacancy in Kaplan International New Delhi, Delhi – Updated today

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Full Details :
Company Name : Kaplan International
Location : New Delhi, Delhi
Position :

Job Description : The Role
As one of Kaplan International’s Senior Admissions Manager, you will be a senior member of the Admissions team working closely with other Admissions colleagues, recruitment colleagues, college staff, partner universities and other key internal and external stakeholders. The role will involve a leadership, coaching, mentoring and facilitating dimension to assure that the Admissions teams develop and adhere to the highest standards of compliance, customer service and professionalism. In addition, the post-holder is actively engaged with supporting developments within Kaplan International to meet company and team key performance indicators through special projects and associated activities. The role will also require supporting the development, steering and implementation of the Admissions strategy in this business-critical area.
Main responsibilities and functions
Processing and managing incoming UK Pathways applications.
Manage, develop and oversee delivery of core elements of an outstanding Admissions service to meet Kaplan International’s business objectives for student recruitment and student experience.
Ensure that Admissions is compliant with external regulatory bodies- UK Visa and Immigration, GDPR.
Ensure that the public information provided by Admissions is correct and accurate in adherence with QAA/OFS guidance and recommendations.
Work closely with other senior Admissions staff to ensure consistency in approach and to identify best practice.
Manage team resources, in particular staff management and workload allocation to ensure that the Admissions team consistently exceeds key performance indicators, for example service level agreements, accuracy levels and compliance targets.
Champion a target driven culture and environment amongst the Admissions team.
To ensure that the Admissions team provides a fair and efficient service and works to agreed admissions policies and procedures taking into account external changes and legislation.
Closely evaluate Admissions procedures, proposing changes and recommendations for improvements.
Identification and proposal of new processes required to enhance customer service and efficiency and successfully influence the successful implementation of these processes through gaining support from colleagues/stake holders.
To provide leadership, advice and support to staff and ensure that they have the knowledge and skills to provide a premium level of service to our customers through a solutions-centred approach.
To provide advice and guidance on complex Admissions decisions liaising with relevant colleagues if necessary.
To take ownership of tasks and projects and to circulate outcomes, update reports and relevant management information to senior managers within tight timeframes.
To identify areas of business risk pertaining to Admissions and escalate this to the Head of Admissions and other senior managers.
To provide regular management reporting and guidance regarding Admissions strategy and objectives, application processing and entry criteria to both internal and external stakeholders.
Oversee or directly deal with day to day operational issues that occur or are raised by Admissions staff, recruitment colleagues, college staff, partners or agents.
To work closely with the Sales team to provide a streamlined service that is adaptable to specific market needs.
About you:
To perform the role to a high level, you will need;
Excellent oral, written and communication skills including a positive tone of voice and an ability to enunciate clearly
Aptitude for building rapport and influencing
Strong attention to detail
Interest in customers and helping them to achieve their goals
Ability to prioritise and plan workload under tight deadlines
A solution-oriented, result-focused, enabling approach
Ability to think strategically and manage changes in systems and procedures
Commitment to the highest standards of customer service
Detailed understanding of both internal and external admissions policies and procedures
Willingness to work flexible hours where required (including some weekends during critical periods)
Multicultural outlook and interest in working with international students
Strong written and spoken English
Competence with Microsoft packages including Outlook, Word, Excel and PowerPoint
Application method:
Please apply with your CV and covering letter by 21st March 2022.
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you would like to be considered for an interview under the Guaranteed Interview Scheme, please complete this form or email us on disabilityconfident@kaplan.com
As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.
Applicants must be able to provide proof of eligibility to work in India.
About Kaplan International Pathways
Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options – from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.
In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

INR 10,00,000 Per Annum + Potential 20% bonus

This post is listed Under  Education

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