Sr Representative, Premium Audit Job Vacancy in Nationwide Remote – Updated today

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Full Details :
Company Name : Nationwide
Location : Remote
Position :

Job Description : If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!
Compensation Grade (for internal use only): D3
We are looking to fill three openings. This role can be located anywhere in the USA and is 100% work from home.
Job Description Summary
Our top performers think strategically, understand insurance premium dynamics and know how to build great partnership relationships. We value our customers and use analytics, financial information, data and outstanding service to bring value to every interaction. Our associates enjoy the fast-paced, diverse experience that they receive. If this sounds like a place where you would thrive, we want to know more about you!

As a Senior Representative, you’ll review and process policies with complex auditable exposures to resolve individual risk premiums. You’ll conduct telephone audits with the insured, vendors or agents to acquire audit figures needed to determine the actual earned premium.
Job Description
Key Responsibilities:
Analyzes, processes and reviews policyholder’s financials, acquired voluntarily or through an audit vendor. Ensures the policy has used accurate classifications from the information provided. Responds to audit inquiries for agents, vendors, and policyholders.
Reviews and analyzes dispute information documentation received from general agents, insureds or brokers for relevance by interpreting financial statement, federal tax returns, workers compensation audits, quarterly reports and state unemployment records. Decides if dispute information is valid to warrant a revision.
Responds to premium audit requests from other internal areas like Underwriting and Sales. Advises underwriters of any relevant underwriting factors discovered during audit. May research and resolve policies involved with test audits, unit stat errors or other state and company regulatory requirements.
Communicates with insureds, general agents, internal departments and external firms as well as the ISO website about disputes, exposures, classification changes or procedures. All information acquired from these areas is used to complete the final audit or assist in the decision to warrant a revision due to a Policyholder or Agent dispute.
Communicates directly with the insured, agents and internal departments to resolve service issues, policy explanation and audit questions.
Resolves disputes under established authority limits. Refers to management, any unresolvable disputes.
Communicates directly with the insured to resolve issues around additional premiums. Reviews additional/return premium audits over pre-established limits of less experienced and peer-level associates to ensure accuracy of processing prior to audit. May review additional or return premium audits over a specified limit as a quality and quantity control measure and notifies Underwriting and agent of audit results.
Communicates directly with valued agencies to review, process or resolve large complex policies.
Monitors completed audit work and shares information with management as needed about quality, quantity, exceptions, state changes or insured’s concerns. May approve vendor hours over contract minimum within established limits.
Assists in training and reviewing the work of lower level associates. Provide quality review assistance as needed. Attend trials, arbitration, settlement hearings about premium due for audits.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Supervisor/Manager.
Typical Skills and Experiences:

Education: High school diploma or equivalent. College degree preferred. Completion of general accounting or field auditing courses preferred.
Licenses/Designations/Certifications: Completion of general and technical insurance courses such as IIA and Technical Achievement Program (TAP) preferred.
Experience: Two to three years of experience processing premium audits and resolving disputes.
Knowledge, Abilities and Skills: Knowledge of bureau and company rating and coding systems, and bureau rating manuals. Working knowledge of policy issuance procedures, and premium transactions. Excellent verbal and written communication skills to deal with internal and external customers/policy holders, other field personnel and professionals. Ability to analyze and interpret audit information. Clear thinking and decision making skills for resolving disputes quickly and correctly. Ability to operate a personal computer and related software.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:

Overtime Eligibility: Exempt (Not eligible)
Working Environment: Normal office environment. Overtime and some travel as needed.
ADA: The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associated assigned to the job to perform a somewhat different combination of duties

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