Application Support -Bangalore Job Vacancy in JPMorgan Chase Bank, N.A. Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : JPMorgan Chase Bank, N.A.
Location : Bengaluru, Karnataka
Position :

Job Description : Our team
‘Asset and Wealth Management Production and Infrastructure’ (AWMPI) is comprised of a global management team who specialize in –
Production Support (Application Services Delivery)
Technology Infrastructure Architecture and Engineering
Distributed Computing Infrastructure Support
End User Technology
Infrastructure Solutions Management
Job Description:
WM PB – Devops Rapid Response Team
Position Overview:
This position is for Production Support “DevOps Rapid Response” role in Asset & Wealth Management – Domestic Private Bank. The individual will support production/application activities for all Batch and Middleware applications. This position is based in Mumbai, India
Responsibilities and Deliverables:

The Production Support Analyst will handle the day-to-day application support activities for Domestic Private Bank, its Applications and its overnight batches.
Candidate will work closely with business stakeholders, Infrastructure, App Dev teams and other production support teams within the organization
The role needs to be able to support the batches/applications on weekdays and support weekend hygiene patches and post code change validations hence will require candidate to work in shifts (Morning & Afternoon IST Timings).
Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production stability
Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
Remediation of Information Risk Gaps within applications
The role requires the ability to provide rapid response to queues of incidents, participate in root cause analysis (RCA) efforts, assists with building up knowledge base articles and documentations.
Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
Automate manual tasks and streamline processes using scripts and scheduling tools.
Requires a hands on person with strong troubleshooting and debugging skills
Communicating via phone and email with users and stakeholders to review issues and determine solutions
The individual will be responsible to ensure that the applications met their required service levels and are the most stable and best performing application in the industry. He/she will be responsible to support process improvements to continuously improve the stability and performance of these applications. This person will need to have flexible work hours as we have weekend support (rota) and adhoc support requirement to cover implementation/migration/ holidays etc.
Candidate must be demonstrating a willingness to learn new technologies and business processes as required.

Technical Requirements:
5+ years’ experience in an application support or technology support and be familiar with DevOps model.
Strong Sybase, Oracle PL/SQL coding / debugging skills.
Strong understanding of ETL logic – Informatica, Pentaho
Experience with UNIX/Perl/Python scripting.
Hands on Experience with Autosys/Job Scheduler tools, splunk monitoring.Understanding of cloud architecture, Big Data and Data Science concepts.
1+ Years of development experience.Strong monitoring, analytical and escalation skills.
Strong debugging and trouble shooting skillsExperience in supporting Data Warehouses and Data Marts.Expertise in trouble shooting and resolving database performance bottlenecks.
Excellent communication and presentation skills.
Expertise in incident and problem management procedures
Experience working with UNIX & Windows Environments.
Result oriented and highly flexible individual, able to work with minimal supervision.
Good to have:
1+ year Experience in Informatica PowerCenter tool.
1 + years of work experience in a web-based distributed client server environment
(J2E, IBM’s WebSphere, MQ, Mule)
IT Infrastructure Library (ITIL) basic course
Knowledge of financial products and core banking processes.
Business Requirements:
College degree, specialized training, or equivalent work experience
Familiarity working with geographically dispersed teams
Background in systems project life cycle, with emphasis on systems analysis and
Software support. The candidate must have hands-on application support experience and be
Familiar with DevOps model.
Professional Requirements:
Strong interpersonal relationship and communication skills
Strong technical documentation skills
Strong organizational skills
Ability to multi-task /change focus quickly
Job Grade – 601
Job Code – IT1107
Job Family – Applications Support
Location – Bengaluru , India
Mail Code – IPL-0101
Building – 86856 – Platina Block 3
Cost Center: 269183 PB TECH OPERATE – DOM INDIA
Local Cost Center: 090050 – PB TECH OPERATE – DOM INDIA
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

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