SCCM Administrator Job Vacancy in Kyndryl India – Updated today

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Full Details :
Company Name : Kyndryl
Location : India
Position :

Job Description : 531972BR
Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy.
Your Role and Responsibilities
As Tech support Specialist, you are responsible to provide technical support for mainframe technology solutions with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities
As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new “white glove” experience for our end users.
As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver.
You’ll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you’ll need to reach out to colleagues to help achieve a resolution, but you’ll maintain that first contact point relationship until the customer is delighted.
Adopt the given technology to meet the drift of customer and business requirements.
Research, analysis, documentation, and presentation of effective methods of consolidating various jobs/workflows/started tasks and automating them to prevent manual intervention from Operations.
Analyze performance issues while providing technical consultation and inquiries from the other IT technical teams
Support for recovery processes to support high availability initiatives.
Evaluating and projecting impacts of actual or proposed changes in jobs codes wherever necessary or in the job scheduler.
Aid with identifying problem management trends.
Required Technical and Professional Expertise
At least 2 years Windows support experience professionally and/or personally
At least 2 years professional troubleshooting expertise
Customer support experience and service focus
Active listener with flexibility to modify approach and adapt to customer needs
Ability to multi-task.
Proven problem-solving skills.
Knowledge sharing attitude.
Preferred Technical and Professional Experience
Proficient in working with high availability environment along with alignment to process (ITIL)
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management.
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
Required Education
Bachelor’s Degree
Preferred Education
Master’s Degree
Country/Region
India
State / Province
MULTIPLE
City / Township / Village
MULTIPLE CITIES
City / Township / Village 1
IN_KA_BANGALORE
City / Township / Village 2
IN_TG_HYDERABAD
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category
Technical Specialist
Role ( Job Role )
Infrastructure Specialist
Employment Type
Full-Time
Contract type
Regular
Position Type
Early Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position?
No

This post is listed Under  Administration
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