Operational Analysis System and Data Analyst Job Vacancy in BOEING Bengaluru, Karnataka – Updated today

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Company Name : BOEING
Location : Bengaluru, Karnataka
Position :

Job Description : At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Operational Analysis is an important role within Infrastructure & Operations (I&O) organization. This position within Enterprise IT Operations (EITO) and Delivery Services Portfolio focuses on operational analytics design, access, support, and integration. Operational analytics is at the core of understanding the business insights and impact to make key decisions throughout the IT lifecycle. This role will be working closely with Tableau and ServiceNow to leverage capabilities such as machine learning, Artificial Intelligence, and predictive algorithms. This position is critical to ensuring resiliency of Boeing’s extended infrastructure ecosystem such that it is reliably available to meet the needs of the business.
Primary Responsibilities:
Develop and coordinate the delivery of ServiceNow Performance Analytics capabilities – service mapping, discovery, machine learning and analytics, ITOM, dashboard/reporting automation.
Facilitate automation rule development to improve service quality.
Promote ServiceNow platform alignment to the IT Vision / Mission / Strategy to enable business outcomes.
Drive the transition to ServiceNow through Transformational Change Management (TCM) practices across all established Capability Project Teams.
Ensure appropriate operational service documentation is created and accepted by stakeholders prior to the introduction of new or upgraded services.
Confirm that there are defined service commitments for each service (pattern).
Perform continuous gap analysis (future/current state), risk analysis and benchmarking readiness across the organization to demonstrate operational improvement.
Capture business demand, operational metrics and communicate with service governance team(s).
Model Seek, Speak, Listen to help establish the culture we need to accelerate performance.
Key Competencies
Communication:
Ability to understand and communicate technical concepts to others, including business stakeholders
Strong written and verbal communication skill, formal and informal, face-to-face or virtual
Facilitate presentations that convey strategy and action plans in a clear and concise manner
Initiative and Problem Solving:
Actively seeks solutions to problems before being asked or directed
Able to exercise good judgment by making timely and effective, well-informed decisions
Experience working under deadlines and multiple projects
Ability to understand the big picture and the inter-relationships, including the impact of changes in one area on another area
Teamwork:
Works effectively and cooperatively with others; establishes and maintains good working relationships
Creates a climate in which employees want to do their best
Adaptable and flexible: Maintains effectiveness when experiencing changes in work environments, work priorities and organizational needs
Qualifications
Basic Qualifications (Required)
Understanding of Infrastructure services, service readiness and the required deliverables / outcomes.
Analytical skills with ability to dissect important details while maintaining a perspective on the big picture.
Ability to build strong networks across organization boundaries.
Desired Qualifications/Experience
Previous experience with IT Operations processes and systems
Demonstrated willingness to aggressively learn new things
Knowledgeable of how the business and organization operates, in the current state and future objectives
Experience with one or more ServiceNow implementation programs supporting ITSM & ITOM
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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