Contact Center Agent Job Vacancy in Ajman University Ajman – Latest Jobs in Ajman
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Company Name : Ajman University
Location : Ajman
Position : Contact Center Agent
Job Description : SUMMARY OF FUNCTIONS: Handle all types of inquiries incoming through phone, email, fax, and walk-in inquirers, in addition to providing a range of assistance and support to students/inquirers.ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle all types of inquiries, suggestions, requests, and complaints through (telephone, e-mail, chat, and social media).Maintain and record periodic updates to the university correspondence database.Assist and advise students in the utilization of services and facilities.Using cross and upsell techniques to recruit prospective students, promote AU, and offer facilities and services.Handle any required outbound campaign and update the call results sheet.Provide routine information and support services to students, such as scheduling activities, answering questions, and follow-up day-to-day students’ concerns.Escalate and follow up all students’ inquiries with Colleges and all Departments to make sure that the inquiry has been handled.Assist in the registration process during summer.Perform clerical and secretarial tasks when required.Perform miscellaneous job-related duties as assignedSUPERVISION: Report to: Head of Contact CenterSubordinates: N/AQUALIFICATION AND EXPERIENCE: University Degree required with 3years of experience directly related to the tasks and responsibilities.KNOWLEDGE AND SKILLS: Strong interpersonal skills, flexibility, and customer service orientation.Ability to gather data, compile information, and prepare reports.Strong communication and interpersonal skills.Ability to resolve difficult or stressful customer service issues.Effective communication and basic instructional skills.Knowledge of procedures and documentation related to students registration.Ability to organize, prioritize, and schedule work assignments.Records maintenance skills.Knowledge of customer service standards and procedures.Ability to analyze and solve problems.Ability to work in a team and the ability to work independently.Proficiency in computers and previous office experience is essential.WORKING CONDITIONS: Work is normally performed in a typical interior/office work environment.Requires handling telephone calls for long periods.No or very limited physical effort is required.No or very limited exposure to physical risk.Job Type: Full-time
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