Players Club Representative Job Vacancy in Ellis Island Casino, Hotel & Brewery and Village Pub Las Vegas, NV 89109 – Latest Jobs in Las Vegas, NV 89109
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Company Name : Ellis Island Casino, Hotel & Brewery and Village Pub
Location : Las Vegas, NV 89109
Position : Players Club Representative
Job Description : Ellis Island Casino, Hotel & Brewery is looking for a new Players Club Representative! We have over 800 hard-working and passionate employees throughout our 17 locations. Serving the Las Vegas community for over 50 years, we exist to provide opportunity, inspiration, and stability for our employees and their families through our success and growth. We offer medical, dental, and vision benefits for our full-time employees! Other benefits include a 401(k) program, PTO, and much more.
Position Summary
The Players Club Representative is responsible for signing up players for our Passport Players Club, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service. The Players Club Representative may also report to the Director of Marketing for special marketing events and the MOD.
Essential Job Functions
Enroll guests into the Passport Players Club at the Promotions Booth
Recruit new guests to join the club on the casino floor
Communicate new sign up and ongoing casino promotions to our guests
Maintain current knowledge of all events, promotions, and special functions to provide information to guests with accuracy
Ensure the highest possible standards of guest service are provided by listening and responding to guest concerns and questions
Collect player contact information during sign-ups and while walking casino floor
Ensure data integrity by protecting guest information in the Casino Management System
Handle special requests and ensure guest satisfaction
Job Qualifications
A valid Nevada Gaming License is required and must be obtained before entering this position
Must be at least 21 years of age
1 year minimum customer service hospitality background required
Ability to effectively communicate in English, both written and verbal
Able to work varied shifts, including weekends and holidays
Must be able to maintain a pleasant, friendly, and welcoming attitude always
Physical Requirements
Work indoors and move throughout the property, lift, bend/kneel & work outdoors, hearing, vision, speech, and literacy (critical), and work in smoky, noisy, hot, cold, or humid environments
Ability to move or lift up to 50 lbs.
Core Values
Service- Personalized, warm, and consistently exceptional customer service
Value- Committed to deliver quality products for great prices
Growth- Promote personal development and growth for all team members
Family- Create a family-like environment by staying close to our guests and our team members
Passion- Work with passion and enthusiasm every day
This job description is not an exhaustive list of all functions required of this position. Duties and/or responsibilities may be subject to revision to meet business needs.
Please apply at: www.ellisislandcasino.com
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Schedule:
Holidays
Monday to Friday
Weekend availability
Experience:
Customer service: 1 year (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
Work Location: One location
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