Technical Support Representative Job Vacancy in Global Payments Lindon, UT – Latest Jobs in Lindon, UT

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Company Name : Global Payments
Location : Lindon, UT
Position : Technical Support Representative

Job Description : *Please note as TSYS, a Global Payments Company is closely monitoring the spread of COVID-19, and taking a proactive approach on restrictions to minimize the impact on our employees and operations. As a result, TSYS, a Global Payments Company has temporarily placed a pause on in-person interviews and will offer our external applicants video and phone interviews. By taking these step, we are doing our part to help limit the spread of the virus.
*$1,000 sign on bonus to new hires upon reaching 90 days of employment. (Until the end of March)
Summary of This Role
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
What Part Will You Play?
Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.
What Are We Looking For in This Role?
Minimum Qualifications

High School Diploma or Equivalent
Typically Minimum 1 Year Relevant Exp.
Ability to work Swing or Night shifts.

Preferred Qualifications

Typically Minimum 2 Years Relevant Exp.
Previous customer service experience with a focus on payments industry
What Are Our Desired Skills and Capabilities?

Skills / Knowledge – Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Job Complexity – Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
Supervision – Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Computer Skills – Basic computer skills
Industry Knowledge – Ability to develop basic payments industry knowledge
Research – Basic ability to research issues and resolve customer inquiries
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.’
Work Location:

One location

Work Remotely

No

Job Type: Full-time
Pay: $18.50 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday
Night shift
Weekend availability

Ability to commute/relocate:

Lindon, UT: Reliably commute or planning to relocate before starting work (Required)

Education:

High school or equivalent (Required)

Experience:

Customer support: 1 year (Preferred)
Technical support: 1 year (Preferred)

Work Location: One location

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