AMBULANCE COMMUNICATIONS OFFICER (IRREGULARLY SCHEDULED / ON-CALL) Job Vacancy in Ministry of Health Cambridge, ON – Latest Jobs in Cambridge, ON

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Company Name : Ministry of Health
Location : Cambridge, ON
Position : AMBULANCE COMMUNICATIONS OFFICER (IRREGULARLY SCHEDULED / ON-CALL)

Job Description : Consider this challenging opportunity as an Ambulance Communications Officer with the Ministry of Health, Cambridge Central Ambulance Communications Centre.

This position is available for dedicated individuals to work rotating shifts in a 24/7 environment.

The successful candidate will be offered a position as Ambulance Communications Officer with the communications centre. As a communications centre employee, the ministry will provide a comprehensive four-week Entry-to-Practice (ETP) training program in land ambulance dispatching and emergency call taking, at an assigned dispatch training facility operated by the ministry. During the ETP training, the employee is paid as a Central Ambulance Communications Centre staff member and costs relating to the training, including travel and accommodation, if applicable, are paid for by the ministry.

Following the successful completion of the ETP training program, the employee must write and pass the Ministry of Health Ambulance Communications Officer certification examination. The employee will return to his/her dispatch centre for a local training and coaching program as part of the training requirements.

What can I expect to do in this role?
In this role, you will:

Process 9-1-1 emergency and non-emergency requests for ambulance serviceDirect ambulance movementsProvide pre-arrival instructionsCommunicate with individuals under stressOperate complex computer-aided telecommunications equipment
How do I qualify?
MandatoryProficiency in typing at 35 w.p.m. with 90% accuracySuccessfully pass pre-employment standardized testing

Job offer is conditional on the successful completion of the following:

Satisfactory criminal record checkEntry-to-Practice (ETP) training and local on-the job trainingStandard First-Aid and Targeted Responder CPR Certificate within 30 days of employmentRestricted Radio Operator Certificate within 30 days of employmentCommunications Officer Provincial Certification
Multi-Tasking, Organizational and Memory Recall SkillsAbility to coordinate a variety of activities and resourcesAbility to maintain control of situation under pressureAbility to manage on-going stress effectivelyMemory recall skills
Decision Making, Problem Solving and Critical Thinking SkillsAbility to use professional judgement and critically assess the problem to make sound decisionAbility to set priority and delegate when requiredAbility to interpret and apply policies, procedures and information
Interpersonal, Communication and People SkillsDemonstrate team work, tact and diplomacyAssertive communication skills to maintain control of call and calm othersAbility to provide coaching and education to othersAbility to apply communication techniques to manage issues, and know who/when/how/under what circumstance to communicate and escalateListening skills (part of communicating in a non-visual environment)
Other Professional SkillsDemonstrate customer service orientation and respect to othersEvidence of a continuous learner and ability to receive constructive criticismTake initiative and be inspiring to othersAbility to adapt to changes and be an agent of changeAbility to follow and give directionsProficiency in computer software and computer-based telecommunications applicationsGood understanding of spatial concepts, and ability to read maps, calculate time, distance and movement
Hours of WorkThe hours of work are 0-40 hours per week. You are expected to work rotating shifts in a 24/7 environment.
OPS Commitment to diversity, inclusion, accessibility, and anti-racism
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.
Additional Information:
Address:
1 Temporary – Irregular On-Call, duration up to 6 months, Cambridge, West Region, Criminal Record Check

Compensation Group: Ontario Public Service Employees Union

Understanding the job ad – definitions
Schedule: 4.7

Category: Health and Social Services

Posted on: Monday, March 21, 2022

Note:

In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
Effective October 1, 2021, the OPS COVID-19 Safe Workplace Directive requires all Ontario Public Service employees to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.

Employees who do not provide proof of full vaccination will be deemed ‘not vaccinated’ under the Directive and will be required to attend a vaccine education program and undergo regular rapid antigen testing. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program but must undergo regular rapid antigen testing.

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