Customer Education Intern Job Vacancy in UserTesting Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : UserTesting
Location : Toronto, ON
Position : Customer Education Intern

Job Description : About Us

We are creating a window to help organizations see the world from another point of view—a way to feel what others are feeling.

UserTesting (NYSE: USER) is the leading provider of on-demand human insights. More than half of the world’s top 100 brands rely on the UserTesting Human Insight Platform to help them make customer-informed decisions at the speed business demands. At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people’s perspectives.

We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic self to work every day, and it’s what drives every single person at UserTesting. To empower our employees to do their best work, we offer them an exceptional experience: a collaborative culture, fantastic career growth, and development opportunities, lots of social interaction, and holistic benefits that are curated with you in mind.

Job Summary:

The Customer Education Intern will learn the details of building and delivering customer-facing courses, content, and programs. The CE Intern will work cross functionally with University leadership and individual team members to identify ways to improve the learning experience for our customers and partners. The intern will also use data to help guide improvements in University content & programs that deliver an improved customer experience.

Duties/Responsibilities:

Update articles and courses delivered in the Learning Management System (LMS) and Knowledgebase
Support University team members and work with subject matter experts to identify improvements and updates based on customer needs and changes to the UserTesting platform
Collaborate with University team members to maintain and refine the content in the LMS
Aggregate data points from various platforms including, but not limited to, course progress/completion, program progress, & content consumption.
Present in internal meetings, as needed.

Required Skills/Abilities:

Basic understanding of learning methodologies and instructional design principles.
Ability to review data, find gaps in the learner experience, and make recommendations for improvement
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to function well in a high-paced and at times stressful environment.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and meet deadlines.
Ability to learn new systems quickly

Education and Experience:

Minimum three years of college experience pursuing a degree in Communications, Marketing, Education, Business, User Experience, or related field.
Experience working with content creation & editing platforms such as Camtasia & iMovie.
Proficient with Google Suite and/or Microsoft Office Suite.

Additional Information:

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to change the world, we’re also growing the team quickly – join us!

SCHEDULE AND DURATION: 10-week program beginning on June 6th, concluding August 12th.

Learn more about working at UserTesting at: https://www.usertesting.com/about-us/jobs

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