Customer Service Rep Job Vacancy in Honeywell Jackson, MI 49201 – Latest Jobs in Jackson, MI 49201
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Company Name : Honeywell
Location : Jackson, MI 49201
Position : Customer Service Rep
Job Description : Innovate high-purity, high-performance chemicals and materials
The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA’s. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
The successful candidate will be scheduling installations, service escalations and quality assurance inspections for our field team, for a utility demand response (DR) program. Excellent customer service aptitude and telephone experience/skills are a must. You must be able to read map software and schedule the appointments efficiently, to minimize technician travel time. You’ll need proficiency in Office software and need to be self-motivated; able to work independently, meet deadlines and commitments.
Able to work 100% remote, Monday thru Friday from 8am to 5pm
Key Responsibilities
Scheduling field work for multiple technicians
Heavy telephone contact with both customers and our field technicians
Administrative Support
YOU MUST HAVE
High School Diploma, or GED
Demonstrated experience in customer care and call center work.
WE VALUE
Strong PC and computer skills
An attention to detail
A bias for action
An ability to work in a team
A commitment to discovering ways to improve service
An ability to work with limited direction
HPS202020
Additional Information
JOB ID: HRD156007
Category: Customer Experience
Location: 209 E Washington Ave, Suite 300,Jackson,Michigan,49201,United States
Nonexempt
Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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