Front Office Manager Job Vacancy in Embassy Suites Colorado Springs Colorado Springs, CO 80919 – Latest Jobs in Colorado Springs, CO 80919
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Company Name : Embassy Suites Colorado Springs
Location : Colorado Springs, CO 80919
Position : Front Office Manager
Job Description : Oversees all Front Office Operations to ensure profitability, control costs and quality standards required for total guest satisfaction.
Responsibilities and Duties:
Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
Implement and monitor all corporate/brand marketing programs.
Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
Assists in check in/check out of guests or any related guest service activity.
Perform other duties as requested. For example, special requests from guests.
Participates in Manager on Duty program, constant monitoring throughout hotel and troubleshooting problems.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Considerable knowledge of computer systems for registration, reservations and backup systems.
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
Ability to read, write, speak and understand the English language to communicate with guests and employees.
Thorough organization and supervisory skills proficient in accomplishing the task.
Ability to develop subordinates to enhance advancement in the hotel and company.
Ability to analyze complex statistical data and make judgments accordingly.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Other Expectations:
OnQ PMS experience strongly preferred.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
Complies with health and safety rules, regulations and procedures to maintain a safe environment.
Wage: $50,000 – $53,000 annually.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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